Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management

Autores
Doberti, Juan; Pepe, María Laura; Larrosa, Mónica I.; Crocco, Carla; Gabay, Gabriela; Hindi, Guillermo; Molina, Carlos; Paradela, Gonzalo
Año de publicación
2016
Idioma
inglés
Tipo de recurso
documento de conferencia
Estado
versión publicada
Descripción
Understanding "governability" as an interaction process among government and society, the New Technologies of Information and Communications (NTICs) can contribute as a strategy of improvement and conversion in the type of communication between both actors. This article introduces concepts referred to Customer Relationship Management applications turned into Citizen Relationship Management tools. The plus of a modeling of the multiplatforms functionalities that this solution offers and a protocol of implementation and system migration is a step forward in the achievement of obtaining an electronic government with civil democratic interaction and transparency in the management. The idea of a Platform of Citizen Interaction that auspice as a repository of the communication between public and civil entities allows having a unique and centralized database capable of being segmented of different ways to attend to a great diversity of subject matters.
VIII Workshop Innovación en Sistemas de Software (WISS).
Red de Universidades con Carreras en Informática (RedUNCI)
Materia
Ciencias Informáticas
e-government
Citizen Relationship Management (CiRM)
Customer Relationship Management (CRM)
Nivel de accesibilidad
acceso abierto
Condiciones de uso
http://creativecommons.org/licenses/by-nc-sa/4.0/
Repositorio
SEDICI (UNLP)
Institución
Universidad Nacional de La Plata
OAI Identificador
oai:sedici.unlp.edu.ar:10915/56534
Acceder
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network_name_str SEDICI (UNLP)
spelling Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational ManagementDoberti, JuanPepe, María LauraLarrosa, Mónica I.Crocco, CarlaGabay, GabrielaHindi, GuillermoMolina, CarlosParadela, GonzaloCiencias Informáticase-governmentCitizen Relationship Management (CiRM)Customer Relationship Management (CRM)Understanding "governability" as an interaction process among government and society, the New Technologies of Information and Communications (NTICs) can contribute as a strategy of improvement and conversion in the type of communication between both actors. This article introduces concepts referred to Customer Relationship Management applications turned into Citizen Relationship Management tools. The plus of a modeling of the multiplatforms functionalities that this solution offers and a protocol of implementation and system migration is a step forward in the achievement of obtaining an electronic government with civil democratic interaction and transparency in the management. The idea of a Platform of Citizen Interaction that auspice as a repository of the communication between public and civil entities allows having a unique and centralized database capable of being segmented of different ways to attend to a great diversity of subject matters.VIII Workshop Innovación en Sistemas de Software (WISS).Red de Universidades con Carreras en Informática (RedUNCI)2016-10info:eu-repo/semantics/conferenceObjectinfo:eu-repo/semantics/publishedVersionObjeto de conferenciahttp://purl.org/coar/resource_type/c_5794info:ar-repo/semantics/documentoDeConferenciaapplication/pdf955-965http://sedici.unlp.edu.ar/handle/10915/56534enginfo:eu-repo/semantics/reference/hdl/10915/55718info:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by-nc-sa/4.0/Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0)reponame:SEDICI (UNLP)instname:Universidad Nacional de La Platainstacron:UNLP2025-10-15T10:58:33Zoai:sedici.unlp.edu.ar:10915/56534Institucionalhttp://sedici.unlp.edu.ar/Universidad públicaNo correspondehttp://sedici.unlp.edu.ar/oai/snrdalira@sedici.unlp.edu.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:13292025-10-15 10:58:33.665SEDICI (UNLP) - Universidad Nacional de La Platafalse
dc.title.none.fl_str_mv Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
title Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
spellingShingle Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
Doberti, Juan
Ciencias Informáticas
e-government
Citizen Relationship Management (CiRM)
Customer Relationship Management (CRM)
title_short Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
title_full Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
title_fullStr Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
title_full_unstemmed Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
title_sort Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
dc.creator.none.fl_str_mv Doberti, Juan
Pepe, María Laura
Larrosa, Mónica I.
Crocco, Carla
Gabay, Gabriela
Hindi, Guillermo
Molina, Carlos
Paradela, Gonzalo
author Doberti, Juan
author_facet Doberti, Juan
Pepe, María Laura
Larrosa, Mónica I.
Crocco, Carla
Gabay, Gabriela
Hindi, Guillermo
Molina, Carlos
Paradela, Gonzalo
author_role author
author2 Pepe, María Laura
Larrosa, Mónica I.
Crocco, Carla
Gabay, Gabriela
Hindi, Guillermo
Molina, Carlos
Paradela, Gonzalo
author2_role author
author
author
author
author
author
author
dc.subject.none.fl_str_mv Ciencias Informáticas
e-government
Citizen Relationship Management (CiRM)
Customer Relationship Management (CRM)
topic Ciencias Informáticas
e-government
Citizen Relationship Management (CiRM)
Customer Relationship Management (CRM)
dc.description.none.fl_txt_mv Understanding "governability" as an interaction process among government and society, the New Technologies of Information and Communications (NTICs) can contribute as a strategy of improvement and conversion in the type of communication between both actors. This article introduces concepts referred to Customer Relationship Management applications turned into Citizen Relationship Management tools. The plus of a modeling of the multiplatforms functionalities that this solution offers and a protocol of implementation and system migration is a step forward in the achievement of obtaining an electronic government with civil democratic interaction and transparency in the management. The idea of a Platform of Citizen Interaction that auspice as a repository of the communication between public and civil entities allows having a unique and centralized database capable of being segmented of different ways to attend to a great diversity of subject matters.
VIII Workshop Innovación en Sistemas de Software (WISS).
Red de Universidades con Carreras en Informática (RedUNCI)
description Understanding "governability" as an interaction process among government and society, the New Technologies of Information and Communications (NTICs) can contribute as a strategy of improvement and conversion in the type of communication between both actors. This article introduces concepts referred to Customer Relationship Management applications turned into Citizen Relationship Management tools. The plus of a modeling of the multiplatforms functionalities that this solution offers and a protocol of implementation and system migration is a step forward in the achievement of obtaining an electronic government with civil democratic interaction and transparency in the management. The idea of a Platform of Citizen Interaction that auspice as a repository of the communication between public and civil entities allows having a unique and centralized database capable of being segmented of different ways to attend to a great diversity of subject matters.
publishDate 2016
dc.date.none.fl_str_mv 2016-10
dc.type.none.fl_str_mv info:eu-repo/semantics/conferenceObject
info:eu-repo/semantics/publishedVersion
Objeto de conferencia
http://purl.org/coar/resource_type/c_5794
info:ar-repo/semantics/documentoDeConferencia
format conferenceObject
status_str publishedVersion
dc.identifier.none.fl_str_mv http://sedici.unlp.edu.ar/handle/10915/56534
url http://sedici.unlp.edu.ar/handle/10915/56534
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv info:eu-repo/semantics/reference/hdl/10915/55718
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
http://creativecommons.org/licenses/by-nc-sa/4.0/
Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0)
eu_rights_str_mv openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by-nc-sa/4.0/
Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0)
dc.format.none.fl_str_mv application/pdf
955-965
dc.source.none.fl_str_mv reponame:SEDICI (UNLP)
instname:Universidad Nacional de La Plata
instacron:UNLP
reponame_str SEDICI (UNLP)
collection SEDICI (UNLP)
instname_str Universidad Nacional de La Plata
instacron_str UNLP
institution UNLP
repository.name.fl_str_mv SEDICI (UNLP) - Universidad Nacional de La Plata
repository.mail.fl_str_mv alira@sedici.unlp.edu.ar
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