Social media use in justice administration : disintermediation, conversation and collaboration

Autores
Ure, Mariano
Año de publicación
2019
Idioma
inglés
Tipo de recurso
artículo
Estado
versión publicada
Descripción
Fil: Ure, Mariano. Pontificia Universidad Católica Argentina. Observatorio de Medios UCA. Programa de Estudios en Comunicación, Medios y Tecnologías; Argentina
Fil: Ure, Mariano. Poder Judicial de la Ciudad de Buenos Aires. Consejo de la Magistratura; Argentina
Abstract: This article examines how social media are used in the administration of Justice and if they improve service quality. Based on three principles of open government-transparency, participation and collaboration—an analytical model is proposed applicable to interactive communication in the judicial branch, and the performance of the official profiles is recorded for the Facebook, Twitter and YouTube accounts of five State Judicial Systems in the U.S. Although the courts adopt social media strategies with less hesitation, more attention is paid to the risks, and the digital relationship with citizens is mainly top-down for delivery information. This approach leads to a reflection about the extent to which online judiciary collaboration with citizens is possible, considering that its main purpose is to solve disputes. At the same time, it discusses if an integrated user-centric content policy might be appropriate for strengthening its service.
Fuente
Global Media Journal. Vol.17, No.32, 2019
Materia
COMPROMISO SOCIAL
REDES SOCIALES
ADMINISTRACION DE JUSTICIA
CALIDAD DEL SERVICIO
Nivel de accesibilidad
acceso abierto
Condiciones de uso
https://creativecommons.org/licenses/by-nc-sa/4.0/
Repositorio
Repositorio Institucional (UCA)
Institución
Pontificia Universidad Católica Argentina
OAI Identificador
oai:ucacris:123456789/9030

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network_name_str Repositorio Institucional (UCA)
spelling Social media use in justice administration : disintermediation, conversation and collaborationUre, MarianoCOMPROMISO SOCIALREDES SOCIALESADMINISTRACION DE JUSTICIACALIDAD DEL SERVICIOFil: Ure, Mariano. Pontificia Universidad Católica Argentina. Observatorio de Medios UCA. Programa de Estudios en Comunicación, Medios y Tecnologías; ArgentinaFil: Ure, Mariano. Poder Judicial de la Ciudad de Buenos Aires. Consejo de la Magistratura; ArgentinaAbstract: This article examines how social media are used in the administration of Justice and if they improve service quality. Based on three principles of open government-transparency, participation and collaboration—an analytical model is proposed applicable to interactive communication in the judicial branch, and the performance of the official profiles is recorded for the Facebook, Twitter and YouTube accounts of five State Judicial Systems in the U.S. Although the courts adopt social media strategies with less hesitation, more attention is paid to the risks, and the digital relationship with citizens is mainly top-down for delivery information. This approach leads to a reflection about the extent to which online judiciary collaboration with citizens is possible, considering that its main purpose is to solve disputes. At the same time, it discusses if an integrated user-centric content policy might be appropriate for strengthening its service.Department of Communication and Creative Arts, Purdue University Calumet2019info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfhttps://repositorio.uca.edu.ar/handle/123456789/90301550-7521Ure, M. Social media use in justice administration : disintermediation, conversation and collaboration [en línea]. Global Media Journal. 2019, 17 (32). ISSN: 1550-7521. Disponible en: https://repositorio.uca.edu.ar/handle/123456789/9030Global Media Journal. Vol.17, No.32, 2019reponame:Repositorio Institucional (UCA)instname:Pontificia Universidad Católica Argentinaenginfo:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-sa/4.0/2025-07-03T10:57:00Zoai:ucacris:123456789/9030instacron:UCAInstitucionalhttps://repositorio.uca.edu.ar/Universidad privadaNo correspondehttps://repositorio.uca.edu.ar/oaiclaudia_fernandez@uca.edu.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:25852025-07-03 10:57:00.792Repositorio Institucional (UCA) - Pontificia Universidad Católica Argentinafalse
dc.title.none.fl_str_mv Social media use in justice administration : disintermediation, conversation and collaboration
title Social media use in justice administration : disintermediation, conversation and collaboration
spellingShingle Social media use in justice administration : disintermediation, conversation and collaboration
Ure, Mariano
COMPROMISO SOCIAL
REDES SOCIALES
ADMINISTRACION DE JUSTICIA
CALIDAD DEL SERVICIO
title_short Social media use in justice administration : disintermediation, conversation and collaboration
title_full Social media use in justice administration : disintermediation, conversation and collaboration
title_fullStr Social media use in justice administration : disintermediation, conversation and collaboration
title_full_unstemmed Social media use in justice administration : disintermediation, conversation and collaboration
title_sort Social media use in justice administration : disintermediation, conversation and collaboration
dc.creator.none.fl_str_mv Ure, Mariano
author Ure, Mariano
author_facet Ure, Mariano
author_role author
dc.subject.none.fl_str_mv COMPROMISO SOCIAL
REDES SOCIALES
ADMINISTRACION DE JUSTICIA
CALIDAD DEL SERVICIO
topic COMPROMISO SOCIAL
REDES SOCIALES
ADMINISTRACION DE JUSTICIA
CALIDAD DEL SERVICIO
dc.description.none.fl_txt_mv Fil: Ure, Mariano. Pontificia Universidad Católica Argentina. Observatorio de Medios UCA. Programa de Estudios en Comunicación, Medios y Tecnologías; Argentina
Fil: Ure, Mariano. Poder Judicial de la Ciudad de Buenos Aires. Consejo de la Magistratura; Argentina
Abstract: This article examines how social media are used in the administration of Justice and if they improve service quality. Based on three principles of open government-transparency, participation and collaboration—an analytical model is proposed applicable to interactive communication in the judicial branch, and the performance of the official profiles is recorded for the Facebook, Twitter and YouTube accounts of five State Judicial Systems in the U.S. Although the courts adopt social media strategies with less hesitation, more attention is paid to the risks, and the digital relationship with citizens is mainly top-down for delivery information. This approach leads to a reflection about the extent to which online judiciary collaboration with citizens is possible, considering that its main purpose is to solve disputes. At the same time, it discusses if an integrated user-centric content policy might be appropriate for strengthening its service.
description Fil: Ure, Mariano. Pontificia Universidad Católica Argentina. Observatorio de Medios UCA. Programa de Estudios en Comunicación, Medios y Tecnologías; Argentina
publishDate 2019
dc.date.none.fl_str_mv 2019
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
http://purl.org/coar/resource_type/c_6501
info:ar-repo/semantics/articulo
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://repositorio.uca.edu.ar/handle/123456789/9030
1550-7521
Ure, M. Social media use in justice administration : disintermediation, conversation and collaboration [en línea]. Global Media Journal. 2019, 17 (32). ISSN: 1550-7521. Disponible en: https://repositorio.uca.edu.ar/handle/123456789/9030
url https://repositorio.uca.edu.ar/handle/123456789/9030
identifier_str_mv 1550-7521
Ure, M. Social media use in justice administration : disintermediation, conversation and collaboration [en línea]. Global Media Journal. 2019, 17 (32). ISSN: 1550-7521. Disponible en: https://repositorio.uca.edu.ar/handle/123456789/9030
dc.language.none.fl_str_mv eng
language eng
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
https://creativecommons.org/licenses/by-nc-sa/4.0/
eu_rights_str_mv openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-sa/4.0/
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Department of Communication and Creative Arts, Purdue University Calumet
publisher.none.fl_str_mv Department of Communication and Creative Arts, Purdue University Calumet
dc.source.none.fl_str_mv Global Media Journal. Vol.17, No.32, 2019
reponame:Repositorio Institucional (UCA)
instname:Pontificia Universidad Católica Argentina
reponame_str Repositorio Institucional (UCA)
collection Repositorio Institucional (UCA)
instname_str Pontificia Universidad Católica Argentina
repository.name.fl_str_mv Repositorio Institucional (UCA) - Pontificia Universidad Católica Argentina
repository.mail.fl_str_mv claudia_fernandez@uca.edu.ar
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