Social media use in justice administration : disintermediation, conversation and collaboration
- Autores
- Ure, Mariano
- Año de publicación
- 2019
- Idioma
- inglés
- Tipo de recurso
- artículo
- Estado
- versión publicada
- Descripción
- Fil: Ure, Mariano. Pontificia Universidad Católica Argentina. Observatorio de Medios UCA. Programa de Estudios en Comunicación, Medios y Tecnologías; Argentina
Fil: Ure, Mariano. Poder Judicial de la Ciudad de Buenos Aires. Consejo de la Magistratura; Argentina
Abstract: This article examines how social media are used in the administration of Justice and if they improve service quality. Based on three principles of open government-transparency, participation and collaboration—an analytical model is proposed applicable to interactive communication in the judicial branch, and the performance of the official profiles is recorded for the Facebook, Twitter and YouTube accounts of five State Judicial Systems in the U.S. Although the courts adopt social media strategies with less hesitation, more attention is paid to the risks, and the digital relationship with citizens is mainly top-down for delivery information. This approach leads to a reflection about the extent to which online judiciary collaboration with citizens is possible, considering that its main purpose is to solve disputes. At the same time, it discusses if an integrated user-centric content policy might be appropriate for strengthening its service. - Fuente
- Global Media Journal. Vol.17, No.32, 2019
- Materia
-
COMPROMISO SOCIAL
REDES SOCIALES
ADMINISTRACION DE JUSTICIA
CALIDAD DEL SERVICIO - Nivel de accesibilidad
- acceso abierto
- Condiciones de uso
- https://creativecommons.org/licenses/by-nc-sa/4.0/
- Repositorio
- Institución
- Pontificia Universidad Católica Argentina
- OAI Identificador
- oai:ucacris:123456789/9030
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Social media use in justice administration : disintermediation, conversation and collaborationUre, MarianoCOMPROMISO SOCIALREDES SOCIALESADMINISTRACION DE JUSTICIACALIDAD DEL SERVICIOFil: Ure, Mariano. Pontificia Universidad Católica Argentina. Observatorio de Medios UCA. Programa de Estudios en Comunicación, Medios y Tecnologías; ArgentinaFil: Ure, Mariano. Poder Judicial de la Ciudad de Buenos Aires. Consejo de la Magistratura; ArgentinaAbstract: This article examines how social media are used in the administration of Justice and if they improve service quality. Based on three principles of open government-transparency, participation and collaboration—an analytical model is proposed applicable to interactive communication in the judicial branch, and the performance of the official profiles is recorded for the Facebook, Twitter and YouTube accounts of five State Judicial Systems in the U.S. Although the courts adopt social media strategies with less hesitation, more attention is paid to the risks, and the digital relationship with citizens is mainly top-down for delivery information. This approach leads to a reflection about the extent to which online judiciary collaboration with citizens is possible, considering that its main purpose is to solve disputes. At the same time, it discusses if an integrated user-centric content policy might be appropriate for strengthening its service.Department of Communication and Creative Arts, Purdue University Calumet2019info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfhttps://repositorio.uca.edu.ar/handle/123456789/90301550-7521Ure, M. Social media use in justice administration : disintermediation, conversation and collaboration [en línea]. Global Media Journal. 2019, 17 (32). ISSN: 1550-7521. Disponible en: https://repositorio.uca.edu.ar/handle/123456789/9030Global Media Journal. Vol.17, No.32, 2019reponame:Repositorio Institucional (UCA)instname:Pontificia Universidad Católica Argentinaenginfo:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-sa/4.0/2025-07-03T10:57:00Zoai:ucacris:123456789/9030instacron:UCAInstitucionalhttps://repositorio.uca.edu.ar/Universidad privadaNo correspondehttps://repositorio.uca.edu.ar/oaiclaudia_fernandez@uca.edu.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:25852025-07-03 10:57:00.792Repositorio Institucional (UCA) - Pontificia Universidad Católica Argentinafalse |
dc.title.none.fl_str_mv |
Social media use in justice administration : disintermediation, conversation and collaboration |
title |
Social media use in justice administration : disintermediation, conversation and collaboration |
spellingShingle |
Social media use in justice administration : disintermediation, conversation and collaboration Ure, Mariano COMPROMISO SOCIAL REDES SOCIALES ADMINISTRACION DE JUSTICIA CALIDAD DEL SERVICIO |
title_short |
Social media use in justice administration : disintermediation, conversation and collaboration |
title_full |
Social media use in justice administration : disintermediation, conversation and collaboration |
title_fullStr |
Social media use in justice administration : disintermediation, conversation and collaboration |
title_full_unstemmed |
Social media use in justice administration : disintermediation, conversation and collaboration |
title_sort |
Social media use in justice administration : disintermediation, conversation and collaboration |
dc.creator.none.fl_str_mv |
Ure, Mariano |
author |
Ure, Mariano |
author_facet |
Ure, Mariano |
author_role |
author |
dc.subject.none.fl_str_mv |
COMPROMISO SOCIAL REDES SOCIALES ADMINISTRACION DE JUSTICIA CALIDAD DEL SERVICIO |
topic |
COMPROMISO SOCIAL REDES SOCIALES ADMINISTRACION DE JUSTICIA CALIDAD DEL SERVICIO |
dc.description.none.fl_txt_mv |
Fil: Ure, Mariano. Pontificia Universidad Católica Argentina. Observatorio de Medios UCA. Programa de Estudios en Comunicación, Medios y Tecnologías; Argentina Fil: Ure, Mariano. Poder Judicial de la Ciudad de Buenos Aires. Consejo de la Magistratura; Argentina Abstract: This article examines how social media are used in the administration of Justice and if they improve service quality. Based on three principles of open government-transparency, participation and collaboration—an analytical model is proposed applicable to interactive communication in the judicial branch, and the performance of the official profiles is recorded for the Facebook, Twitter and YouTube accounts of five State Judicial Systems in the U.S. Although the courts adopt social media strategies with less hesitation, more attention is paid to the risks, and the digital relationship with citizens is mainly top-down for delivery information. This approach leads to a reflection about the extent to which online judiciary collaboration with citizens is possible, considering that its main purpose is to solve disputes. At the same time, it discusses if an integrated user-centric content policy might be appropriate for strengthening its service. |
description |
Fil: Ure, Mariano. Pontificia Universidad Católica Argentina. Observatorio de Medios UCA. Programa de Estudios en Comunicación, Medios y Tecnologías; Argentina |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019 |
dc.type.none.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion http://purl.org/coar/resource_type/c_6501 info:ar-repo/semantics/articulo |
format |
article |
status_str |
publishedVersion |
dc.identifier.none.fl_str_mv |
https://repositorio.uca.edu.ar/handle/123456789/9030 1550-7521 Ure, M. Social media use in justice administration : disintermediation, conversation and collaboration [en línea]. Global Media Journal. 2019, 17 (32). ISSN: 1550-7521. Disponible en: https://repositorio.uca.edu.ar/handle/123456789/9030 |
url |
https://repositorio.uca.edu.ar/handle/123456789/9030 |
identifier_str_mv |
1550-7521 Ure, M. Social media use in justice administration : disintermediation, conversation and collaboration [en línea]. Global Media Journal. 2019, 17 (32). ISSN: 1550-7521. Disponible en: https://repositorio.uca.edu.ar/handle/123456789/9030 |
dc.language.none.fl_str_mv |
eng |
language |
eng |
dc.rights.none.fl_str_mv |
info:eu-repo/semantics/openAccess https://creativecommons.org/licenses/by-nc-sa/4.0/ |
eu_rights_str_mv |
openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by-nc-sa/4.0/ |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Department of Communication and Creative Arts, Purdue University Calumet |
publisher.none.fl_str_mv |
Department of Communication and Creative Arts, Purdue University Calumet |
dc.source.none.fl_str_mv |
Global Media Journal. Vol.17, No.32, 2019 reponame:Repositorio Institucional (UCA) instname:Pontificia Universidad Católica Argentina |
reponame_str |
Repositorio Institucional (UCA) |
collection |
Repositorio Institucional (UCA) |
instname_str |
Pontificia Universidad Católica Argentina |
repository.name.fl_str_mv |
Repositorio Institucional (UCA) - Pontificia Universidad Católica Argentina |
repository.mail.fl_str_mv |
claudia_fernandez@uca.edu.ar |
_version_ |
1836638348507086848 |
score |
13.070432 |