How does artificial intelligence impact employees’ engagement in lean organisations?
- Autores
- Tortorella, Guilherme Luz; Powell, Daryl; Hines, Peter; Mac Cawley Vergara, Alejandro; Tlapa Mendoza, Diego; Vassolo, Roberto Santiago
- Año de publicación
- 2024
- Idioma
- inglés
- Tipo de recurso
- artículo
- Estado
- versión publicada
- Descripción
- Driven by the digital transformation currently pursued by organizations, artificial intelligence (AI) applications have become more frequent. Nevertheless, its impact on employees’ behaviors and attitudes is still poorly known. As employees’ engagement (EE) is a key element for a successful Lean Production (LP) implementation, there is the need to understand such AI’s implications on EE in this scenario. This paper aims to investigate the impact of AI on EE in lean organizations. We performed a qualitative-empirical approach in which we first interviewed twelve academic experts to grasp the investigated problem. Then, we conducted a multi-case study in manufacturing organizations undergoing a LP implementation to refine such understanding based on the observation of real-world evidence. Identifying commonalities between these stages allowed the formulation of propositions for future theory testing and validation. Findings indicate that AI may positively impact EE dimensions (physical, cognitive, and emotional) in human-centered work environments, such as lean organizations, although not at the same extent. Results also suggest that employees’ psychological conditions (safety, meaningfulness, and availability) are positively affected by the relationship between AI and EE. The demystification of AI’s effect on EE helps practitioners anticipate potential issues that can impair the LP implementation in the Fourth Industrial Revolution era. As digital transformation evolves, organizations undergoing a LP implementation must learn how to cope with the integration of AI into their processes and benefit from it without undermining the principles and behaviors that commonly drive a lean organization.
Fil: Tortorella, Guilherme Luz. University of Melbourne; Australia
Fil: Powell, Daryl. Norwegian University of Science and Technology; Noruega
Fil: Hines, Peter. South East Technological University; Irlanda
Fil: Mac Cawley Vergara, Alejandro. Pontificia Universidad Católica de Chile; Chile
Fil: Tlapa Mendoza, Diego. Universidad Autonoma de Baja California (universidad Baja California);
Fil: Vassolo, Roberto Santiago. Universidad Austral. Instituto de Altos Estudios; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina - Materia
-
Artificial intelligence
Industry 4.0
Lean production
Employees’ engagement - Nivel de accesibilidad
- acceso abierto
- Condiciones de uso
- https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
- Repositorio
- Institución
- Consejo Nacional de Investigaciones Científicas y Técnicas
- OAI Identificador
- oai:ri.conicet.gov.ar:11336/239578
Ver los metadatos del registro completo
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How does artificial intelligence impact employees’ engagement in lean organisations?Tortorella, Guilherme LuzPowell, DarylHines, PeterMac Cawley Vergara, AlejandroTlapa Mendoza, DiegoVassolo, Roberto SantiagoArtificial intelligenceIndustry 4.0Lean productionEmployees’ engagementhttps://purl.org/becyt/ford/5.2https://purl.org/becyt/ford/5Driven by the digital transformation currently pursued by organizations, artificial intelligence (AI) applications have become more frequent. Nevertheless, its impact on employees’ behaviors and attitudes is still poorly known. As employees’ engagement (EE) is a key element for a successful Lean Production (LP) implementation, there is the need to understand such AI’s implications on EE in this scenario. This paper aims to investigate the impact of AI on EE in lean organizations. We performed a qualitative-empirical approach in which we first interviewed twelve academic experts to grasp the investigated problem. Then, we conducted a multi-case study in manufacturing organizations undergoing a LP implementation to refine such understanding based on the observation of real-world evidence. Identifying commonalities between these stages allowed the formulation of propositions for future theory testing and validation. Findings indicate that AI may positively impact EE dimensions (physical, cognitive, and emotional) in human-centered work environments, such as lean organizations, although not at the same extent. Results also suggest that employees’ psychological conditions (safety, meaningfulness, and availability) are positively affected by the relationship between AI and EE. The demystification of AI’s effect on EE helps practitioners anticipate potential issues that can impair the LP implementation in the Fourth Industrial Revolution era. As digital transformation evolves, organizations undergoing a LP implementation must learn how to cope with the integration of AI into their processes and benefit from it without undermining the principles and behaviors that commonly drive a lean organization.Fil: Tortorella, Guilherme Luz. University of Melbourne; AustraliaFil: Powell, Daryl. Norwegian University of Science and Technology; NoruegaFil: Hines, Peter. South East Technological University; IrlandaFil: Mac Cawley Vergara, Alejandro. Pontificia Universidad Católica de Chile; ChileFil: Tlapa Mendoza, Diego. Universidad Autonoma de Baja California (universidad Baja California);Fil: Vassolo, Roberto Santiago. Universidad Austral. Instituto de Altos Estudios; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; ArgentinaTaylor & Francis Ltd2024-06info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfapplication/pdfhttp://hdl.handle.net/11336/239578Tortorella, Guilherme Luz; Powell, Daryl; Hines, Peter; Mac Cawley Vergara, Alejandro; Tlapa Mendoza, Diego; et al.; How does artificial intelligence impact employees’ engagement in lean organisations?; Taylor & Francis Ltd; International Journal Of Production Research; 6-2024; 1-170020-7543CONICET DigitalCONICETenginfo:eu-repo/semantics/altIdentifier/url/https://www.tandfonline.com/doi/full/10.1080/00207543.2024.2368698info:eu-repo/semantics/altIdentifier/doi/10.1080/00207543.2024.2368698info:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-sa/2.5/ar/reponame:CONICET Digital (CONICET)instname:Consejo Nacional de Investigaciones Científicas y Técnicas2025-09-29T10:22:57Zoai:ri.conicet.gov.ar:11336/239578instacron:CONICETInstitucionalhttp://ri.conicet.gov.ar/Organismo científico-tecnológicoNo correspondehttp://ri.conicet.gov.ar/oai/requestdasensio@conicet.gov.ar; lcarlino@conicet.gov.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:34982025-09-29 10:22:58.124CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicasfalse |
dc.title.none.fl_str_mv |
How does artificial intelligence impact employees’ engagement in lean organisations? |
title |
How does artificial intelligence impact employees’ engagement in lean organisations? |
spellingShingle |
How does artificial intelligence impact employees’ engagement in lean organisations? Tortorella, Guilherme Luz Artificial intelligence Industry 4.0 Lean production Employees’ engagement |
title_short |
How does artificial intelligence impact employees’ engagement in lean organisations? |
title_full |
How does artificial intelligence impact employees’ engagement in lean organisations? |
title_fullStr |
How does artificial intelligence impact employees’ engagement in lean organisations? |
title_full_unstemmed |
How does artificial intelligence impact employees’ engagement in lean organisations? |
title_sort |
How does artificial intelligence impact employees’ engagement in lean organisations? |
dc.creator.none.fl_str_mv |
Tortorella, Guilherme Luz Powell, Daryl Hines, Peter Mac Cawley Vergara, Alejandro Tlapa Mendoza, Diego Vassolo, Roberto Santiago |
author |
Tortorella, Guilherme Luz |
author_facet |
Tortorella, Guilherme Luz Powell, Daryl Hines, Peter Mac Cawley Vergara, Alejandro Tlapa Mendoza, Diego Vassolo, Roberto Santiago |
author_role |
author |
author2 |
Powell, Daryl Hines, Peter Mac Cawley Vergara, Alejandro Tlapa Mendoza, Diego Vassolo, Roberto Santiago |
author2_role |
author author author author author |
dc.subject.none.fl_str_mv |
Artificial intelligence Industry 4.0 Lean production Employees’ engagement |
topic |
Artificial intelligence Industry 4.0 Lean production Employees’ engagement |
purl_subject.fl_str_mv |
https://purl.org/becyt/ford/5.2 https://purl.org/becyt/ford/5 |
dc.description.none.fl_txt_mv |
Driven by the digital transformation currently pursued by organizations, artificial intelligence (AI) applications have become more frequent. Nevertheless, its impact on employees’ behaviors and attitudes is still poorly known. As employees’ engagement (EE) is a key element for a successful Lean Production (LP) implementation, there is the need to understand such AI’s implications on EE in this scenario. This paper aims to investigate the impact of AI on EE in lean organizations. We performed a qualitative-empirical approach in which we first interviewed twelve academic experts to grasp the investigated problem. Then, we conducted a multi-case study in manufacturing organizations undergoing a LP implementation to refine such understanding based on the observation of real-world evidence. Identifying commonalities between these stages allowed the formulation of propositions for future theory testing and validation. Findings indicate that AI may positively impact EE dimensions (physical, cognitive, and emotional) in human-centered work environments, such as lean organizations, although not at the same extent. Results also suggest that employees’ psychological conditions (safety, meaningfulness, and availability) are positively affected by the relationship between AI and EE. The demystification of AI’s effect on EE helps practitioners anticipate potential issues that can impair the LP implementation in the Fourth Industrial Revolution era. As digital transformation evolves, organizations undergoing a LP implementation must learn how to cope with the integration of AI into their processes and benefit from it without undermining the principles and behaviors that commonly drive a lean organization. Fil: Tortorella, Guilherme Luz. University of Melbourne; Australia Fil: Powell, Daryl. Norwegian University of Science and Technology; Noruega Fil: Hines, Peter. South East Technological University; Irlanda Fil: Mac Cawley Vergara, Alejandro. Pontificia Universidad Católica de Chile; Chile Fil: Tlapa Mendoza, Diego. Universidad Autonoma de Baja California (universidad Baja California); Fil: Vassolo, Roberto Santiago. Universidad Austral. Instituto de Altos Estudios; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina |
description |
Driven by the digital transformation currently pursued by organizations, artificial intelligence (AI) applications have become more frequent. Nevertheless, its impact on employees’ behaviors and attitudes is still poorly known. As employees’ engagement (EE) is a key element for a successful Lean Production (LP) implementation, there is the need to understand such AI’s implications on EE in this scenario. This paper aims to investigate the impact of AI on EE in lean organizations. We performed a qualitative-empirical approach in which we first interviewed twelve academic experts to grasp the investigated problem. Then, we conducted a multi-case study in manufacturing organizations undergoing a LP implementation to refine such understanding based on the observation of real-world evidence. Identifying commonalities between these stages allowed the formulation of propositions for future theory testing and validation. Findings indicate that AI may positively impact EE dimensions (physical, cognitive, and emotional) in human-centered work environments, such as lean organizations, although not at the same extent. Results also suggest that employees’ psychological conditions (safety, meaningfulness, and availability) are positively affected by the relationship between AI and EE. The demystification of AI’s effect on EE helps practitioners anticipate potential issues that can impair the LP implementation in the Fourth Industrial Revolution era. As digital transformation evolves, organizations undergoing a LP implementation must learn how to cope with the integration of AI into their processes and benefit from it without undermining the principles and behaviors that commonly drive a lean organization. |
publishDate |
2024 |
dc.date.none.fl_str_mv |
2024-06 |
dc.type.none.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion http://purl.org/coar/resource_type/c_6501 info:ar-repo/semantics/articulo |
format |
article |
status_str |
publishedVersion |
dc.identifier.none.fl_str_mv |
http://hdl.handle.net/11336/239578 Tortorella, Guilherme Luz; Powell, Daryl; Hines, Peter; Mac Cawley Vergara, Alejandro; Tlapa Mendoza, Diego; et al.; How does artificial intelligence impact employees’ engagement in lean organisations?; Taylor & Francis Ltd; International Journal Of Production Research; 6-2024; 1-17 0020-7543 CONICET Digital CONICET |
url |
http://hdl.handle.net/11336/239578 |
identifier_str_mv |
Tortorella, Guilherme Luz; Powell, Daryl; Hines, Peter; Mac Cawley Vergara, Alejandro; Tlapa Mendoza, Diego; et al.; How does artificial intelligence impact employees’ engagement in lean organisations?; Taylor & Francis Ltd; International Journal Of Production Research; 6-2024; 1-17 0020-7543 CONICET Digital CONICET |
dc.language.none.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
info:eu-repo/semantics/altIdentifier/url/https://www.tandfonline.com/doi/full/10.1080/00207543.2024.2368698 info:eu-repo/semantics/altIdentifier/doi/10.1080/00207543.2024.2368698 |
dc.rights.none.fl_str_mv |
info:eu-repo/semantics/openAccess https://creativecommons.org/licenses/by-nc-sa/2.5/ar/ |
eu_rights_str_mv |
openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/ |
dc.format.none.fl_str_mv |
application/pdf application/pdf |
dc.publisher.none.fl_str_mv |
Taylor & Francis Ltd |
publisher.none.fl_str_mv |
Taylor & Francis Ltd |
dc.source.none.fl_str_mv |
reponame:CONICET Digital (CONICET) instname:Consejo Nacional de Investigaciones Científicas y Técnicas |
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CONICET Digital (CONICET) |
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CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicas |
repository.mail.fl_str_mv |
dasensio@conicet.gov.ar; lcarlino@conicet.gov.ar |
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13.070432 |