How does artificial intelligence impact employees’ engagement in lean organisations?

Autores
Tortorella, Guilherme Luz; Powell, Daryl; Hines, Peter; Mac Cawley Vergara, Alejandro; Tlapa Mendoza, Diego; Vassolo, Roberto Santiago
Año de publicación
2024
Idioma
inglés
Tipo de recurso
artículo
Estado
versión publicada
Descripción
Driven by the digital transformation currently pursued by organizations, artificial intelligence (AI) applications have become more frequent. Nevertheless, its impact on employees’ behaviors and attitudes is still poorly known. As employees’ engagement (EE) is a key element for a successful Lean Production (LP) implementation, there is the need to understand such AI’s implications on EE in this scenario. This paper aims to investigate the impact of AI on EE in lean organizations. We performed a qualitative-empirical approach in which we first interviewed twelve academic experts to grasp the investigated problem. Then, we conducted a multi-case study in manufacturing organizations undergoing a LP implementation to refine such understanding based on the observation of real-world evidence. Identifying commonalities between these stages allowed the formulation of propositions for future theory testing and validation. Findings indicate that AI may positively impact EE dimensions (physical, cognitive, and emotional) in human-centered work environments, such as lean organizations, although not at the same extent. Results also suggest that employees’ psychological conditions (safety, meaningfulness, and availability) are positively affected by the relationship between AI and EE. The demystification of AI’s effect on EE helps practitioners anticipate potential issues that can impair the LP implementation in the Fourth Industrial Revolution era. As digital transformation evolves, organizations undergoing a LP implementation must learn how to cope with the integration of AI into their processes and benefit from it without undermining the principles and behaviors that commonly drive a lean organization.
Fil: Tortorella, Guilherme Luz. University of Melbourne; Australia
Fil: Powell, Daryl. Norwegian University of Science and Technology; Noruega
Fil: Hines, Peter. South East Technological University; Irlanda
Fil: Mac Cawley Vergara, Alejandro. Pontificia Universidad Católica de Chile; Chile
Fil: Tlapa Mendoza, Diego. Universidad Autonoma de Baja California (universidad Baja California);
Fil: Vassolo, Roberto Santiago. Universidad Austral. Instituto de Altos Estudios; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina
Materia
Artificial intelligence
Industry 4.0
Lean production
Employees’ engagement
Nivel de accesibilidad
acceso abierto
Condiciones de uso
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
Repositorio
CONICET Digital (CONICET)
Institución
Consejo Nacional de Investigaciones Científicas y Técnicas
OAI Identificador
oai:ri.conicet.gov.ar:11336/239578

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network_name_str CONICET Digital (CONICET)
spelling How does artificial intelligence impact employees’ engagement in lean organisations?Tortorella, Guilherme LuzPowell, DarylHines, PeterMac Cawley Vergara, AlejandroTlapa Mendoza, DiegoVassolo, Roberto SantiagoArtificial intelligenceIndustry 4.0Lean productionEmployees’ engagementhttps://purl.org/becyt/ford/5.2https://purl.org/becyt/ford/5Driven by the digital transformation currently pursued by organizations, artificial intelligence (AI) applications have become more frequent. Nevertheless, its impact on employees’ behaviors and attitudes is still poorly known. As employees’ engagement (EE) is a key element for a successful Lean Production (LP) implementation, there is the need to understand such AI’s implications on EE in this scenario. This paper aims to investigate the impact of AI on EE in lean organizations. We performed a qualitative-empirical approach in which we first interviewed twelve academic experts to grasp the investigated problem. Then, we conducted a multi-case study in manufacturing organizations undergoing a LP implementation to refine such understanding based on the observation of real-world evidence. Identifying commonalities between these stages allowed the formulation of propositions for future theory testing and validation. Findings indicate that AI may positively impact EE dimensions (physical, cognitive, and emotional) in human-centered work environments, such as lean organizations, although not at the same extent. Results also suggest that employees’ psychological conditions (safety, meaningfulness, and availability) are positively affected by the relationship between AI and EE. The demystification of AI’s effect on EE helps practitioners anticipate potential issues that can impair the LP implementation in the Fourth Industrial Revolution era. As digital transformation evolves, organizations undergoing a LP implementation must learn how to cope with the integration of AI into their processes and benefit from it without undermining the principles and behaviors that commonly drive a lean organization.Fil: Tortorella, Guilherme Luz. University of Melbourne; AustraliaFil: Powell, Daryl. Norwegian University of Science and Technology; NoruegaFil: Hines, Peter. South East Technological University; IrlandaFil: Mac Cawley Vergara, Alejandro. Pontificia Universidad Católica de Chile; ChileFil: Tlapa Mendoza, Diego. Universidad Autonoma de Baja California (universidad Baja California);Fil: Vassolo, Roberto Santiago. Universidad Austral. Instituto de Altos Estudios; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; ArgentinaTaylor & Francis Ltd2024-06info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfapplication/pdfhttp://hdl.handle.net/11336/239578Tortorella, Guilherme Luz; Powell, Daryl; Hines, Peter; Mac Cawley Vergara, Alejandro; Tlapa Mendoza, Diego; et al.; How does artificial intelligence impact employees’ engagement in lean organisations?; Taylor & Francis Ltd; International Journal Of Production Research; 6-2024; 1-170020-7543CONICET DigitalCONICETenginfo:eu-repo/semantics/altIdentifier/url/https://www.tandfonline.com/doi/full/10.1080/00207543.2024.2368698info:eu-repo/semantics/altIdentifier/doi/10.1080/00207543.2024.2368698info:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-sa/2.5/ar/reponame:CONICET Digital (CONICET)instname:Consejo Nacional de Investigaciones Científicas y Técnicas2025-09-29T10:22:57Zoai:ri.conicet.gov.ar:11336/239578instacron:CONICETInstitucionalhttp://ri.conicet.gov.ar/Organismo científico-tecnológicoNo correspondehttp://ri.conicet.gov.ar/oai/requestdasensio@conicet.gov.ar; lcarlino@conicet.gov.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:34982025-09-29 10:22:58.124CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicasfalse
dc.title.none.fl_str_mv How does artificial intelligence impact employees’ engagement in lean organisations?
title How does artificial intelligence impact employees’ engagement in lean organisations?
spellingShingle How does artificial intelligence impact employees’ engagement in lean organisations?
Tortorella, Guilherme Luz
Artificial intelligence
Industry 4.0
Lean production
Employees’ engagement
title_short How does artificial intelligence impact employees’ engagement in lean organisations?
title_full How does artificial intelligence impact employees’ engagement in lean organisations?
title_fullStr How does artificial intelligence impact employees’ engagement in lean organisations?
title_full_unstemmed How does artificial intelligence impact employees’ engagement in lean organisations?
title_sort How does artificial intelligence impact employees’ engagement in lean organisations?
dc.creator.none.fl_str_mv Tortorella, Guilherme Luz
Powell, Daryl
Hines, Peter
Mac Cawley Vergara, Alejandro
Tlapa Mendoza, Diego
Vassolo, Roberto Santiago
author Tortorella, Guilherme Luz
author_facet Tortorella, Guilherme Luz
Powell, Daryl
Hines, Peter
Mac Cawley Vergara, Alejandro
Tlapa Mendoza, Diego
Vassolo, Roberto Santiago
author_role author
author2 Powell, Daryl
Hines, Peter
Mac Cawley Vergara, Alejandro
Tlapa Mendoza, Diego
Vassolo, Roberto Santiago
author2_role author
author
author
author
author
dc.subject.none.fl_str_mv Artificial intelligence
Industry 4.0
Lean production
Employees’ engagement
topic Artificial intelligence
Industry 4.0
Lean production
Employees’ engagement
purl_subject.fl_str_mv https://purl.org/becyt/ford/5.2
https://purl.org/becyt/ford/5
dc.description.none.fl_txt_mv Driven by the digital transformation currently pursued by organizations, artificial intelligence (AI) applications have become more frequent. Nevertheless, its impact on employees’ behaviors and attitudes is still poorly known. As employees’ engagement (EE) is a key element for a successful Lean Production (LP) implementation, there is the need to understand such AI’s implications on EE in this scenario. This paper aims to investigate the impact of AI on EE in lean organizations. We performed a qualitative-empirical approach in which we first interviewed twelve academic experts to grasp the investigated problem. Then, we conducted a multi-case study in manufacturing organizations undergoing a LP implementation to refine such understanding based on the observation of real-world evidence. Identifying commonalities between these stages allowed the formulation of propositions for future theory testing and validation. Findings indicate that AI may positively impact EE dimensions (physical, cognitive, and emotional) in human-centered work environments, such as lean organizations, although not at the same extent. Results also suggest that employees’ psychological conditions (safety, meaningfulness, and availability) are positively affected by the relationship between AI and EE. The demystification of AI’s effect on EE helps practitioners anticipate potential issues that can impair the LP implementation in the Fourth Industrial Revolution era. As digital transformation evolves, organizations undergoing a LP implementation must learn how to cope with the integration of AI into their processes and benefit from it without undermining the principles and behaviors that commonly drive a lean organization.
Fil: Tortorella, Guilherme Luz. University of Melbourne; Australia
Fil: Powell, Daryl. Norwegian University of Science and Technology; Noruega
Fil: Hines, Peter. South East Technological University; Irlanda
Fil: Mac Cawley Vergara, Alejandro. Pontificia Universidad Católica de Chile; Chile
Fil: Tlapa Mendoza, Diego. Universidad Autonoma de Baja California (universidad Baja California);
Fil: Vassolo, Roberto Santiago. Universidad Austral. Instituto de Altos Estudios; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina
description Driven by the digital transformation currently pursued by organizations, artificial intelligence (AI) applications have become more frequent. Nevertheless, its impact on employees’ behaviors and attitudes is still poorly known. As employees’ engagement (EE) is a key element for a successful Lean Production (LP) implementation, there is the need to understand such AI’s implications on EE in this scenario. This paper aims to investigate the impact of AI on EE in lean organizations. We performed a qualitative-empirical approach in which we first interviewed twelve academic experts to grasp the investigated problem. Then, we conducted a multi-case study in manufacturing organizations undergoing a LP implementation to refine such understanding based on the observation of real-world evidence. Identifying commonalities between these stages allowed the formulation of propositions for future theory testing and validation. Findings indicate that AI may positively impact EE dimensions (physical, cognitive, and emotional) in human-centered work environments, such as lean organizations, although not at the same extent. Results also suggest that employees’ psychological conditions (safety, meaningfulness, and availability) are positively affected by the relationship between AI and EE. The demystification of AI’s effect on EE helps practitioners anticipate potential issues that can impair the LP implementation in the Fourth Industrial Revolution era. As digital transformation evolves, organizations undergoing a LP implementation must learn how to cope with the integration of AI into their processes and benefit from it without undermining the principles and behaviors that commonly drive a lean organization.
publishDate 2024
dc.date.none.fl_str_mv 2024-06
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
http://purl.org/coar/resource_type/c_6501
info:ar-repo/semantics/articulo
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11336/239578
Tortorella, Guilherme Luz; Powell, Daryl; Hines, Peter; Mac Cawley Vergara, Alejandro; Tlapa Mendoza, Diego; et al.; How does artificial intelligence impact employees’ engagement in lean organisations?; Taylor & Francis Ltd; International Journal Of Production Research; 6-2024; 1-17
0020-7543
CONICET Digital
CONICET
url http://hdl.handle.net/11336/239578
identifier_str_mv Tortorella, Guilherme Luz; Powell, Daryl; Hines, Peter; Mac Cawley Vergara, Alejandro; Tlapa Mendoza, Diego; et al.; How does artificial intelligence impact employees’ engagement in lean organisations?; Taylor & Francis Ltd; International Journal Of Production Research; 6-2024; 1-17
0020-7543
CONICET Digital
CONICET
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv info:eu-repo/semantics/altIdentifier/url/https://www.tandfonline.com/doi/full/10.1080/00207543.2024.2368698
info:eu-repo/semantics/altIdentifier/doi/10.1080/00207543.2024.2368698
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
eu_rights_str_mv openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Taylor & Francis Ltd
publisher.none.fl_str_mv Taylor & Francis Ltd
dc.source.none.fl_str_mv reponame:CONICET Digital (CONICET)
instname:Consejo Nacional de Investigaciones Científicas y Técnicas
reponame_str CONICET Digital (CONICET)
collection CONICET Digital (CONICET)
instname_str Consejo Nacional de Investigaciones Científicas y Técnicas
repository.name.fl_str_mv CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicas
repository.mail.fl_str_mv dasensio@conicet.gov.ar; lcarlino@conicet.gov.ar
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