Enhancing the experience of users regarding the email classication task using labels

Autores
Armentano, Marcelo Gabriel; Amandi, Analia Adriana
Año de publicación
2014
Idioma
inglés
Tipo de recurso
artículo
Estado
versión publicada
Descripción
Email is an indispensable tool for communication and users might have to deal with large volumes of information which they can not always operate eciently. For these users, the organization of emails is a tedious task. The use of automatic filters is not always possible or effective, because of diculties regarding how to create a specic rule or because their use is impractical in some situations. In this article, we present an approach to enhance a webmail client with an interface agent that helps the user to label incoming email based on the knowledge of the user's preferences. We not only considered the label that can be applied to dierent emails but also how to better interact with the user to provide him/her with assistance in the labeling procedure. We performed a set of experiments using Google's webmail system, Gmail, obtaining a good rate of acceptance of the agent interactions.
Fil: Armentano, Marcelo Gabriel. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Tandil. Instituto Superior de Ingenieria del Software; Argentina
Fil: Amandi, Analia Adriana. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Tandil. Instituto Superior de Ingenieria del Software; Argentina
Materia
INFORMATION MANAGEMENT
EMAIL CLASSIFICATION
CLASSIFICATION
Nivel de accesibilidad
acceso embargado
Condiciones de uso
https://creativecommons.org/licenses/by-nc-nd/2.5/ar/
Repositorio
CONICET Digital (CONICET)
Institución
Consejo Nacional de Investigaciones Científicas y Técnicas
OAI Identificador
oai:ri.conicet.gov.ar:11336/6775
Acceder
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spelling Enhancing the experience of users regarding the email classication task using labelsArmentano, Marcelo GabrielAmandi, Analia AdrianaINFORMATION MANAGEMENTEMAIL CLASSIFICATIONCLASSIFICATIONhttps://purl.org/becyt/ford/1.2https://purl.org/becyt/ford/1Email is an indispensable tool for communication and users might have to deal with large volumes of information which they can not always operate eciently. For these users, the organization of emails is a tedious task. The use of automatic filters is not always possible or effective, because of diculties regarding how to create a specic rule or because their use is impractical in some situations. In this article, we present an approach to enhance a webmail client with an interface agent that helps the user to label incoming email based on the knowledge of the user's preferences. We not only considered the label that can be applied to dierent emails but also how to better interact with the user to provide him/her with assistance in the labeling procedure. We performed a set of experiments using Google's webmail system, Gmail, obtaining a good rate of acceptance of the agent interactions.Fil: Armentano, Marcelo Gabriel. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Tandil. Instituto Superior de Ingenieria del Software; ArgentinaFil: Amandi, Analia Adriana. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Tandil. Instituto Superior de Ingenieria del Software; ArgentinaElsevier2014-11info:eu-repo/date/embargoEnd/2016-09-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfapplication/pdfapplication/pdfhttp://hdl.handle.net/11336/6775Armentano, Marcelo Gabriel; Amandi, Analia Adriana; Enhancing the experience of users regarding the email classication task using labels; Elsevier; Knowledge-Based Systems; 71; 11-2014; 227-2370950-7051enginfo:eu-repo/semantics/altIdentifier/url/http://www.sciencedirect.com/science/article/pii/S0950705114002895info:eu-repo/semantics/altIdentifier/doi/info:eu-repo/semantics/altIdentifier/doi/10.1016/j.knosys.2014.08.007info:eu-repo/semantics/embargoedAccesshttps://creativecommons.org/licenses/by-nc-nd/2.5/ar/reponame:CONICET Digital (CONICET)instname:Consejo Nacional de Investigaciones Científicas y Técnicas2025-09-29T09:32:42Zoai:ri.conicet.gov.ar:11336/6775instacron:CONICETInstitucionalhttp://ri.conicet.gov.ar/Organismo científico-tecnológicoNo correspondehttp://ri.conicet.gov.ar/oai/requestdasensio@conicet.gov.ar; lcarlino@conicet.gov.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:34982025-09-29 09:32:42.882CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicasfalse
dc.title.none.fl_str_mv Enhancing the experience of users regarding the email classication task using labels
title Enhancing the experience of users regarding the email classication task using labels
spellingShingle Enhancing the experience of users regarding the email classication task using labels
Armentano, Marcelo Gabriel
INFORMATION MANAGEMENT
EMAIL CLASSIFICATION
CLASSIFICATION
title_short Enhancing the experience of users regarding the email classication task using labels
title_full Enhancing the experience of users regarding the email classication task using labels
title_fullStr Enhancing the experience of users regarding the email classication task using labels
title_full_unstemmed Enhancing the experience of users regarding the email classication task using labels
title_sort Enhancing the experience of users regarding the email classication task using labels
dc.creator.none.fl_str_mv Armentano, Marcelo Gabriel
Amandi, Analia Adriana
author Armentano, Marcelo Gabriel
author_facet Armentano, Marcelo Gabriel
Amandi, Analia Adriana
author_role author
author2 Amandi, Analia Adriana
author2_role author
dc.subject.none.fl_str_mv INFORMATION MANAGEMENT
EMAIL CLASSIFICATION
CLASSIFICATION
topic INFORMATION MANAGEMENT
EMAIL CLASSIFICATION
CLASSIFICATION
purl_subject.fl_str_mv https://purl.org/becyt/ford/1.2
https://purl.org/becyt/ford/1
dc.description.none.fl_txt_mv Email is an indispensable tool for communication and users might have to deal with large volumes of information which they can not always operate eciently. For these users, the organization of emails is a tedious task. The use of automatic filters is not always possible or effective, because of diculties regarding how to create a specic rule or because their use is impractical in some situations. In this article, we present an approach to enhance a webmail client with an interface agent that helps the user to label incoming email based on the knowledge of the user's preferences. We not only considered the label that can be applied to dierent emails but also how to better interact with the user to provide him/her with assistance in the labeling procedure. We performed a set of experiments using Google's webmail system, Gmail, obtaining a good rate of acceptance of the agent interactions.
Fil: Armentano, Marcelo Gabriel. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Tandil. Instituto Superior de Ingenieria del Software; Argentina
Fil: Amandi, Analia Adriana. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Tandil. Instituto Superior de Ingenieria del Software; Argentina
description Email is an indispensable tool for communication and users might have to deal with large volumes of information which they can not always operate eciently. For these users, the organization of emails is a tedious task. The use of automatic filters is not always possible or effective, because of diculties regarding how to create a specic rule or because their use is impractical in some situations. In this article, we present an approach to enhance a webmail client with an interface agent that helps the user to label incoming email based on the knowledge of the user's preferences. We not only considered the label that can be applied to dierent emails but also how to better interact with the user to provide him/her with assistance in the labeling procedure. We performed a set of experiments using Google's webmail system, Gmail, obtaining a good rate of acceptance of the agent interactions.
publishDate 2014
dc.date.none.fl_str_mv 2014-11
info:eu-repo/date/embargoEnd/2016-09-30
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
http://purl.org/coar/resource_type/c_6501
info:ar-repo/semantics/articulo
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11336/6775
Armentano, Marcelo Gabriel; Amandi, Analia Adriana; Enhancing the experience of users regarding the email classication task using labels; Elsevier; Knowledge-Based Systems; 71; 11-2014; 227-237
0950-7051
url http://hdl.handle.net/11336/6775
identifier_str_mv Armentano, Marcelo Gabriel; Amandi, Analia Adriana; Enhancing the experience of users regarding the email classication task using labels; Elsevier; Knowledge-Based Systems; 71; 11-2014; 227-237
0950-7051
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv info:eu-repo/semantics/altIdentifier/url/http://www.sciencedirect.com/science/article/pii/S0950705114002895
info:eu-repo/semantics/altIdentifier/doi/
info:eu-repo/semantics/altIdentifier/doi/10.1016/j.knosys.2014.08.007
dc.rights.none.fl_str_mv info:eu-repo/semantics/embargoedAccess
https://creativecommons.org/licenses/by-nc-nd/2.5/ar/
eu_rights_str_mv embargoedAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-nd/2.5/ar/
dc.format.none.fl_str_mv application/pdf
application/pdf
application/pdf
dc.publisher.none.fl_str_mv Elsevier
publisher.none.fl_str_mv Elsevier
dc.source.none.fl_str_mv reponame:CONICET Digital (CONICET)
instname:Consejo Nacional de Investigaciones Científicas y Técnicas
reponame_str CONICET Digital (CONICET)
collection CONICET Digital (CONICET)
instname_str Consejo Nacional de Investigaciones Científicas y Técnicas
repository.name.fl_str_mv CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicas
repository.mail.fl_str_mv dasensio@conicet.gov.ar; lcarlino@conicet.gov.ar
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score 13.070432

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