A framework and tool to manage Cloud Computing service quality

Autores
Domínguez Mayo, Francisco José; García García, Julián Alberto; Escalona, María José; Mejías, Manuel; Urbieta, Mario Matías; Rossi, Gustavo
Año de publicación
2015
Idioma
inglés
Tipo de recurso
artículo
Estado
versión publicada
Descripción
Cloud Computing has generated considerable interest in both companies specializing in Information and Communication Technology (ICT) and business in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between Clients and Providers that provide appropriate strategies to facilitate Cloud Computing implementation between them. This capability model intends to achieve the required quality of service and develop an effective working relationship between both Clients and Providers. In addition, QuEF (Quality Evaluation Framework) is a framework to control the quality of any product and/or process. The framework offers a tool support that can generate software artefacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper is to enable this framework and tool support for the quality management of Cloud Computing services between Clients and Providers by means of e-SCM.
Fil: Domínguez Mayo, Francisco José. Universidad de Sevilla; España
Fil: García García, Julián Alberto. Universidad de Sevilla; España
Fil: Escalona, María José. Universidad de Sevilla; España
Fil: Mejías, Manuel. Universidad de Sevilla; España
Fil: Urbieta, Mario Matías. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina. Universidad Nacional de la Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina
Fil: Rossi, Gustavo. Universidad Nacional de la Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina
Materia
Quality Management
Software Quality
Offshore Outsourcing
Cloud Computing
Sqa
Quality Concepts
Nivel de accesibilidad
acceso abierto
Condiciones de uso
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
Repositorio
CONICET Digital (CONICET)
Institución
Consejo Nacional de Investigaciones Científicas y Técnicas
OAI Identificador
oai:ri.conicet.gov.ar:11336/45976
Acceder
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repository_id_str 3498
network_name_str CONICET Digital (CONICET)
spelling A framework and tool to manage Cloud Computing service qualityDomínguez Mayo, Francisco JoséGarcía García, Julián AlbertoEscalona, María JoséMejías, ManuelUrbieta, Mario MatíasRossi, GustavoQuality ManagementSoftware QualityOffshore OutsourcingCloud ComputingSqaQuality Conceptshttps://purl.org/becyt/ford/1.2https://purl.org/becyt/ford/1Cloud Computing has generated considerable interest in both companies specializing in Information and Communication Technology (ICT) and business in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between Clients and Providers that provide appropriate strategies to facilitate Cloud Computing implementation between them. This capability model intends to achieve the required quality of service and develop an effective working relationship between both Clients and Providers. In addition, QuEF (Quality Evaluation Framework) is a framework to control the quality of any product and/or process. The framework offers a tool support that can generate software artefacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper is to enable this framework and tool support for the quality management of Cloud Computing services between Clients and Providers by means of e-SCM.Fil: Domínguez Mayo, Francisco José. Universidad de Sevilla; EspañaFil: García García, Julián Alberto. Universidad de Sevilla; EspañaFil: Escalona, María José. Universidad de Sevilla; EspañaFil: Mejías, Manuel. Universidad de Sevilla; EspañaFil: Urbieta, Mario Matías. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina. Universidad Nacional de la Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; ArgentinaFil: Rossi, Gustavo. Universidad Nacional de la Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; ArgentinaSpringer2015-02info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfapplication/pdfhttp://hdl.handle.net/11336/45976Domínguez Mayo, Francisco José; García García, Julián Alberto; Escalona, María José; Mejías, Manuel; Urbieta, Mario Matías; et al.; A framework and tool to manage Cloud Computing service quality; Springer; Software Quality Journal; 23; 4; 2-2015; 595-6250963-9314CONICET DigitalCONICETenginfo:eu-repo/semantics/altIdentifier/doi/10.1007/s11219-014-9248-0info:eu-repo/semantics/altIdentifier/url/https://link.springer.com/article/10.1007%2Fs11219-014-9248-0info:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-sa/2.5/ar/reponame:CONICET Digital (CONICET)instname:Consejo Nacional de Investigaciones Científicas y Técnicas2025-09-10T13:19:13Zoai:ri.conicet.gov.ar:11336/45976instacron:CONICETInstitucionalhttp://ri.conicet.gov.ar/Organismo científico-tecnológicoNo correspondehttp://ri.conicet.gov.ar/oai/requestdasensio@conicet.gov.ar; lcarlino@conicet.gov.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:34982025-09-10 13:19:14.201CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicasfalse
dc.title.none.fl_str_mv A framework and tool to manage Cloud Computing service quality
title A framework and tool to manage Cloud Computing service quality
spellingShingle A framework and tool to manage Cloud Computing service quality
Domínguez Mayo, Francisco José
Quality Management
Software Quality
Offshore Outsourcing
Cloud Computing
Sqa
Quality Concepts
title_short A framework and tool to manage Cloud Computing service quality
title_full A framework and tool to manage Cloud Computing service quality
title_fullStr A framework and tool to manage Cloud Computing service quality
title_full_unstemmed A framework and tool to manage Cloud Computing service quality
title_sort A framework and tool to manage Cloud Computing service quality
dc.creator.none.fl_str_mv Domínguez Mayo, Francisco José
García García, Julián Alberto
Escalona, María José
Mejías, Manuel
Urbieta, Mario Matías
Rossi, Gustavo
author Domínguez Mayo, Francisco José
author_facet Domínguez Mayo, Francisco José
García García, Julián Alberto
Escalona, María José
Mejías, Manuel
Urbieta, Mario Matías
Rossi, Gustavo
author_role author
author2 García García, Julián Alberto
Escalona, María José
Mejías, Manuel
Urbieta, Mario Matías
Rossi, Gustavo
author2_role author
author
author
author
author
dc.subject.none.fl_str_mv Quality Management
Software Quality
Offshore Outsourcing
Cloud Computing
Sqa
Quality Concepts
topic Quality Management
Software Quality
Offshore Outsourcing
Cloud Computing
Sqa
Quality Concepts
purl_subject.fl_str_mv https://purl.org/becyt/ford/1.2
https://purl.org/becyt/ford/1
dc.description.none.fl_txt_mv Cloud Computing has generated considerable interest in both companies specializing in Information and Communication Technology (ICT) and business in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between Clients and Providers that provide appropriate strategies to facilitate Cloud Computing implementation between them. This capability model intends to achieve the required quality of service and develop an effective working relationship between both Clients and Providers. In addition, QuEF (Quality Evaluation Framework) is a framework to control the quality of any product and/or process. The framework offers a tool support that can generate software artefacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper is to enable this framework and tool support for the quality management of Cloud Computing services between Clients and Providers by means of e-SCM.
Fil: Domínguez Mayo, Francisco José. Universidad de Sevilla; España
Fil: García García, Julián Alberto. Universidad de Sevilla; España
Fil: Escalona, María José. Universidad de Sevilla; España
Fil: Mejías, Manuel. Universidad de Sevilla; España
Fil: Urbieta, Mario Matías. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina. Universidad Nacional de la Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina
Fil: Rossi, Gustavo. Universidad Nacional de la Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina
description Cloud Computing has generated considerable interest in both companies specializing in Information and Communication Technology (ICT) and business in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between Clients and Providers that provide appropriate strategies to facilitate Cloud Computing implementation between them. This capability model intends to achieve the required quality of service and develop an effective working relationship between both Clients and Providers. In addition, QuEF (Quality Evaluation Framework) is a framework to control the quality of any product and/or process. The framework offers a tool support that can generate software artefacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper is to enable this framework and tool support for the quality management of Cloud Computing services between Clients and Providers by means of e-SCM.
publishDate 2015
dc.date.none.fl_str_mv 2015-02
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
http://purl.org/coar/resource_type/c_6501
info:ar-repo/semantics/articulo
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11336/45976
Domínguez Mayo, Francisco José; García García, Julián Alberto; Escalona, María José; Mejías, Manuel; Urbieta, Mario Matías; et al.; A framework and tool to manage Cloud Computing service quality; Springer; Software Quality Journal; 23; 4; 2-2015; 595-625
0963-9314
CONICET Digital
CONICET
url http://hdl.handle.net/11336/45976
identifier_str_mv Domínguez Mayo, Francisco José; García García, Julián Alberto; Escalona, María José; Mejías, Manuel; Urbieta, Mario Matías; et al.; A framework and tool to manage Cloud Computing service quality; Springer; Software Quality Journal; 23; 4; 2-2015; 595-625
0963-9314
CONICET Digital
CONICET
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv info:eu-repo/semantics/altIdentifier/doi/10.1007/s11219-014-9248-0
info:eu-repo/semantics/altIdentifier/url/https://link.springer.com/article/10.1007%2Fs11219-014-9248-0
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
eu_rights_str_mv openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Springer
publisher.none.fl_str_mv Springer
dc.source.none.fl_str_mv reponame:CONICET Digital (CONICET)
instname:Consejo Nacional de Investigaciones Científicas y Técnicas
reponame_str CONICET Digital (CONICET)
collection CONICET Digital (CONICET)
instname_str Consejo Nacional de Investigaciones Científicas y Técnicas
repository.name.fl_str_mv CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicas
repository.mail.fl_str_mv dasensio@conicet.gov.ar; lcarlino@conicet.gov.ar
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score 12.48226

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