Measuring people’s views on health system performance: Design and development of the people’s voice survey

• Autores: Lewis, Todd P.; Kapoor, Neena R.; Aryal, Amit; Bazua Lobato, Rodrigo; Carai, Susanne; Clarke Deelder, Emma; Croke, Kevin; Dayalu, Rashmi; Espinoza Pajuelo, Laura; Fink, Günther; Garcia, Patricia Julia; Garcia Elorrio, Ezequiel; Getachew, Theodros; Jarhyan, Prashant; Kassa, Munir; Kim, Soon Ae; Mazzoni, Agustina; Medina Ranilla, Jesus; Mohan, Sailesh; Molla, Gebeyaw; Moshabela, Mosa; Naidoo, Inbarani; Nzinga, Jacinta; Oh, Juhwan; Okiro, Emelda A.; Prabhakaran, Dorairaj; Roberti, Javier Eugenio; SteelFisher, Gillian; Taddele, Tefera; Tadele, Ashenif; Wang, Xiaohui; Xu, Roman; Leslie, Hannah H.; Kruk, Margaret E.
• Año de publicación: 2023
• Idioma: inglés
• Tipo de recurso: artículo
• Materia: SYSTEM COMPETENCE; PUBLIC HEALTH; HEALTH SERVICES; POPULATION HEALTH
• Institución: Consejo Nacional de Investigaciones Científicas y Técnicas

People should be at the center of health system performance assessment. Populations can provide critical insight on quality of care, confidence in health services, and health outcomes. However, today’s measurement approaches overlook key dimensions of population perspective such as confidence in the health system. Surveys are rarely standardized to enable cross-country comparison. The People’s Voice Survey (PVS) aims to fill this gap. The PVS is a novel multicountry survey of people’s perspective on health system performance. It measures a wide range of domains, including health status, health system utilization patterns, ratings of care quality, and confidence and trust in the health system. The survey allows for a flexible, mixed mode design that uses telephone, online, and in-person data collection approaches to achieve a nationally representative sample of adults. Critically, the survey includes both health system users and non-users. It can be adapted for use in high-, middle-, and low-income countries. We describe the motivation for this new instrument, the multistep collaborative development and validation process, and policy use cases for 19 countries participating in the first wave of data collection. Findings from the survey can be used to integrate people’s voices into health system policymaking and guide strategic investments towards higher quality health systems.
Fil: Lewis, Todd P.. Harvard University; Estados Unidos
Fil: Kapoor, Neena R.. Harvard University. Harvard School of Public Health; Estados Unidos
Fil: Aryal, Amit. Universite Ifm Geneve (ifm);
Fil: Bazua Lobato, Rodrigo. Harvard University. Harvard School of Public Health; Estados Unidos
Fil: Carai, Susanne. Organizacion Mundial de la Salud; Argentina
Fil: Clarke Deelder, Emma. Swiss Tropical And Public Health Institute; Suiza
Fil: Croke, Kevin. Harvard University. Harvard School of Public Health; Estados Unidos
Fil: Dayalu, Rashmi. Harvard University. Harvard School of Public Health; Estados Unidos
Fil: Espinoza Pajuelo, Laura. Universidad Peruana Cayetano Heredia;
Fil: Fink, Günther. Universidad de Basilea; Suiza
Fil: Garcia, Patricia Julia. Universidad Peruana Cayetano Heredia;
Fil: Garcia Elorrio, Ezequiel. Instituto de Efectividad Clínica y Sanitaria; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina
Fil: Getachew, Theodros. Ethiopian Public Health Institute; Etiopía
Fil: Jarhyan, Prashant. Public Health Foundation of India; India
Fil: Kassa, Munir. Ministry Of Health; Etiopía
Fil: Kim, Soon Ae. Korea Foundation For International Healthcare; Corea del Sur
Fil: Mazzoni, Agustina. Instituto de Efectividad Clínica y Sanitaria; Argentina
Fil: Medina Ranilla, Jesus. Universidad Peruana Cayetano Heredia;
Fil: Mohan, Sailesh. Public Health Foundation of India; India
Fil: Molla, Gebeyaw. Ethiopian Public Health Institute; Etiopía
Fil: Moshabela, Mosa. University Of Kwazulu Natal; Sudáfrica
Fil: Naidoo, Inbarani. Human Sciences Research Council; Sudáfrica
Fil: Nzinga, Jacinta. Kemri Wellcome Trust Research Programme; Kenia
Fil: Oh, Juhwan. Seoul National University College Of Medicine; Corea del Sur
Fil: Okiro, Emelda A.. Emri-wellcome Trust Research Programme; Kenia
Fil: Prabhakaran, Dorairaj. Centre For Chronic Disease Control (ccdc); India
Fil: Roberti, Javier Eugenio. Consejo Nacional de Investigaciones Científicas y Técnicas. Oficina de Coordinación Administrativa Parque Centenario. Centro de Investigaciones en Epidemiología y Salud Pública. Instituto de Efectividad Clínica y Sanitaria. Centro de Investigaciones en Epidemiología y Salud Pública; Argentina
Fil: SteelFisher, Gillian. Harvard University. Harvard School of Public Health; Estados Unidos
Fil: Taddele, Tefera. Ethiopian Public Health Institute; Etiopía
Fil: Tadele, Ashenif. Ethiopian Public Health Institute; Etiopía
Fil: Wang, Xiaohui. Lanzhou University; China
Fil: Xu, Roman. Southern Medical University; China
Fil: Leslie, Hannah H.. University of California; Estados Unidos
Fil: Kruk, Margaret E.. Harvard University. Harvard School of Public Health; Estados Unidos