Tycho: Facilitation Support for Groupware User Tests

Autores
Grigera, Julián; Gardey, Juan Cruz; Fernandez, Alejandro; Garrido, Alejandra
Año de publicación
2021
Idioma
inglés
Tipo de recurso
artículo
Estado
versión publicada
Descripción
Running user tests for groupware requires tracking the progress of multiple users performing co-dependent tasks, while facilitating and observing their coordinated actions. This requirement negatively impacts the main objective of user testing, which is detecting usability flaws. User testing of groupware becomes more challenging when run remotely. Even if there are tools for remote user testing that can get the job done for a single user, they are not prepared for collaborative scenarios. In this paper we argue that tool support for the facilitation of user tests of groupware is missing. Consequently, we propose a method for user tests with tool assistance that makes it possible to automate task synchronization, especially for different workflows that must be run concurrently. We evaluated our proposal by comparing it to a manually facilitated approach during on-site coordinated user tests. The results indicate that, while the task of designing and running user tests with tool support takes more time, it allows the testers to better focus on detecting usability problems.
Fil: Grigera, Julián. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - La Plata; Argentina. Universidad Nacional de La Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina. Provincia de Buenos Aires. Gobernación. Comisión de Investigaciones Científicas; Argentina
Fil: Gardey, Juan Cruz. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - La Plata; Argentina. Universidad Nacional de La Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina
Fil: Fernandez, Alejandro. Universidad Nacional de La Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina. Provincia de Buenos Aires. Gobernación. Comisión de Investigaciones Científicas; Argentina
Fil: Garrido, Alejandra. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - La Plata; Argentina. Universidad Nacional de La Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina
Materia
GROUPWARE EVALUATION
USER TESTING
AUTOMATED TESTING
Nivel de accesibilidad
acceso abierto
Condiciones de uso
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
Repositorio
CONICET Digital (CONICET)
Institución
Consejo Nacional de Investigaciones Científicas y Técnicas
OAI Identificador
oai:ri.conicet.gov.ar:11336/171623
Acceder
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network_name_str CONICET Digital (CONICET)
spelling Tycho: Facilitation Support for Groupware User TestsGrigera, JuliánGardey, Juan CruzFernandez, AlejandroGarrido, AlejandraGROUPWARE EVALUATIONUSER TESTINGAUTOMATED TESTINGhttps://purl.org/becyt/ford/1.2https://purl.org/becyt/ford/1Running user tests for groupware requires tracking the progress of multiple users performing co-dependent tasks, while facilitating and observing their coordinated actions. This requirement negatively impacts the main objective of user testing, which is detecting usability flaws. User testing of groupware becomes more challenging when run remotely. Even if there are tools for remote user testing that can get the job done for a single user, they are not prepared for collaborative scenarios. In this paper we argue that tool support for the facilitation of user tests of groupware is missing. Consequently, we propose a method for user tests with tool assistance that makes it possible to automate task synchronization, especially for different workflows that must be run concurrently. We evaluated our proposal by comparing it to a manually facilitated approach during on-site coordinated user tests. The results indicate that, while the task of designing and running user tests with tool support takes more time, it allows the testers to better focus on detecting usability problems.Fil: Grigera, Julián. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - La Plata; Argentina. Universidad Nacional de La Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina. Provincia de Buenos Aires. Gobernación. Comisión de Investigaciones Científicas; ArgentinaFil: Gardey, Juan Cruz. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - La Plata; Argentina. Universidad Nacional de La Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; ArgentinaFil: Fernandez, Alejandro. Universidad Nacional de La Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina. Provincia de Buenos Aires. Gobernación. Comisión de Investigaciones Científicas; ArgentinaFil: Garrido, Alejandra. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - La Plata; Argentina. Universidad Nacional de La Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; ArgentinaAslerd2021-09info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfapplication/pdfapplication/pdfapplication/pdfhttp://hdl.handle.net/11336/171623Grigera, Julián; Gardey, Juan Cruz; Fernandez, Alejandro; Garrido, Alejandra; Tycho: Facilitation Support for Groupware User Tests; Aslerd; Interaction Design and Architecture(s); 49; 9-2021; 46-631826-97452283-2998CONICET DigitalCONICETenginfo:eu-repo/semantics/altIdentifier/url/http://ixdea.uniroma2.it/inevent/events/idea2010/index.php?s=10&a=11&link=ToC_49_Pinfo:eu-repo/semantics/altIdentifier/doi/10.55612/s-5002-049-003info:eu-repo/semantics/altIdentifier/url/http://ixdea.uniroma2.it/inevent/events/idea2010/index.php?s=10&a=10&link=ToC_49_P&link=49_3_abstractinfo:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-sa/2.5/ar/reponame:CONICET Digital (CONICET)instname:Consejo Nacional de Investigaciones Científicas y Técnicas2025-09-10T13:13:58Zoai:ri.conicet.gov.ar:11336/171623instacron:CONICETInstitucionalhttp://ri.conicet.gov.ar/Organismo científico-tecnológicoNo correspondehttp://ri.conicet.gov.ar/oai/requestdasensio@conicet.gov.ar; lcarlino@conicet.gov.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:34982025-09-10 13:13:59.124CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicasfalse
dc.title.none.fl_str_mv Tycho: Facilitation Support for Groupware User Tests
title Tycho: Facilitation Support for Groupware User Tests
spellingShingle Tycho: Facilitation Support for Groupware User Tests
Grigera, Julián
GROUPWARE EVALUATION
USER TESTING
AUTOMATED TESTING
title_short Tycho: Facilitation Support for Groupware User Tests
title_full Tycho: Facilitation Support for Groupware User Tests
title_fullStr Tycho: Facilitation Support for Groupware User Tests
title_full_unstemmed Tycho: Facilitation Support for Groupware User Tests
title_sort Tycho: Facilitation Support for Groupware User Tests
dc.creator.none.fl_str_mv Grigera, Julián
Gardey, Juan Cruz
Fernandez, Alejandro
Garrido, Alejandra
author Grigera, Julián
author_facet Grigera, Julián
Gardey, Juan Cruz
Fernandez, Alejandro
Garrido, Alejandra
author_role author
author2 Gardey, Juan Cruz
Fernandez, Alejandro
Garrido, Alejandra
author2_role author
author
author
dc.subject.none.fl_str_mv GROUPWARE EVALUATION
USER TESTING
AUTOMATED TESTING
topic GROUPWARE EVALUATION
USER TESTING
AUTOMATED TESTING
purl_subject.fl_str_mv https://purl.org/becyt/ford/1.2
https://purl.org/becyt/ford/1
dc.description.none.fl_txt_mv Running user tests for groupware requires tracking the progress of multiple users performing co-dependent tasks, while facilitating and observing their coordinated actions. This requirement negatively impacts the main objective of user testing, which is detecting usability flaws. User testing of groupware becomes more challenging when run remotely. Even if there are tools for remote user testing that can get the job done for a single user, they are not prepared for collaborative scenarios. In this paper we argue that tool support for the facilitation of user tests of groupware is missing. Consequently, we propose a method for user tests with tool assistance that makes it possible to automate task synchronization, especially for different workflows that must be run concurrently. We evaluated our proposal by comparing it to a manually facilitated approach during on-site coordinated user tests. The results indicate that, while the task of designing and running user tests with tool support takes more time, it allows the testers to better focus on detecting usability problems.
Fil: Grigera, Julián. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - La Plata; Argentina. Universidad Nacional de La Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina. Provincia de Buenos Aires. Gobernación. Comisión de Investigaciones Científicas; Argentina
Fil: Gardey, Juan Cruz. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - La Plata; Argentina. Universidad Nacional de La Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina
Fil: Fernandez, Alejandro. Universidad Nacional de La Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina. Provincia de Buenos Aires. Gobernación. Comisión de Investigaciones Científicas; Argentina
Fil: Garrido, Alejandra. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - La Plata; Argentina. Universidad Nacional de La Plata. Facultad de Informática. Laboratorio de Investigación y Formación en Informática Avanzada; Argentina
description Running user tests for groupware requires tracking the progress of multiple users performing co-dependent tasks, while facilitating and observing their coordinated actions. This requirement negatively impacts the main objective of user testing, which is detecting usability flaws. User testing of groupware becomes more challenging when run remotely. Even if there are tools for remote user testing that can get the job done for a single user, they are not prepared for collaborative scenarios. In this paper we argue that tool support for the facilitation of user tests of groupware is missing. Consequently, we propose a method for user tests with tool assistance that makes it possible to automate task synchronization, especially for different workflows that must be run concurrently. We evaluated our proposal by comparing it to a manually facilitated approach during on-site coordinated user tests. The results indicate that, while the task of designing and running user tests with tool support takes more time, it allows the testers to better focus on detecting usability problems.
publishDate 2021
dc.date.none.fl_str_mv 2021-09
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
http://purl.org/coar/resource_type/c_6501
info:ar-repo/semantics/articulo
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11336/171623
Grigera, Julián; Gardey, Juan Cruz; Fernandez, Alejandro; Garrido, Alejandra; Tycho: Facilitation Support for Groupware User Tests; Aslerd; Interaction Design and Architecture(s); 49; 9-2021; 46-63
1826-9745
2283-2998
CONICET Digital
CONICET
url http://hdl.handle.net/11336/171623
identifier_str_mv Grigera, Julián; Gardey, Juan Cruz; Fernandez, Alejandro; Garrido, Alejandra; Tycho: Facilitation Support for Groupware User Tests; Aslerd; Interaction Design and Architecture(s); 49; 9-2021; 46-63
1826-9745
2283-2998
CONICET Digital
CONICET
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv info:eu-repo/semantics/altIdentifier/url/http://ixdea.uniroma2.it/inevent/events/idea2010/index.php?s=10&a=11&link=ToC_49_P
info:eu-repo/semantics/altIdentifier/doi/10.55612/s-5002-049-003
info:eu-repo/semantics/altIdentifier/url/http://ixdea.uniroma2.it/inevent/events/idea2010/index.php?s=10&a=10&link=ToC_49_P&link=49_3_abstract
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
eu_rights_str_mv openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
dc.format.none.fl_str_mv application/pdf
application/pdf
application/pdf
application/pdf
dc.publisher.none.fl_str_mv Aslerd
publisher.none.fl_str_mv Aslerd
dc.source.none.fl_str_mv reponame:CONICET Digital (CONICET)
instname:Consejo Nacional de Investigaciones Científicas y Técnicas
reponame_str CONICET Digital (CONICET)
collection CONICET Digital (CONICET)
instname_str Consejo Nacional de Investigaciones Científicas y Técnicas
repository.name.fl_str_mv CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicas
repository.mail.fl_str_mv dasensio@conicet.gov.ar; lcarlino@conicet.gov.ar
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score 13.004268

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