User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change

Autores
Bortz, Gabriela Mijal; Thomas, Hernan Eduardo
Año de publicación
2022
Idioma
inglés
Tipo de recurso
artículo
Estado
versión publicada
Descripción
Innovation Studies (IS) and Science, Technology and Society studies (STS) exploredthe role of users in socio-technological change: from their role as consumers,adopters or experimenters to maximize profit, to exploring the mutual shaping ofusers and technologies and the power relations embedded into the process of use.By the turn of the century, amidst broader claims to democratize Science andTechnology, scholars and practitioners explored the ways technologies maycontribute to overcome social, material, and political restrictions in structuralinequality scenarios. While discursively praising user inclusion as a ‘good practice’,‘technologies for inclusive development’ (TID) ranged from processes of distributeddecision-making and empowerment to paternalistic schemes and unwanted effectsthat reinforce exclusion patterns. This paper aims to revisit user theories through thelens of inclusion/exclusion to explore user engagement in TID initiatives tounderstand the relation between user involvement and ‘inclusive’ outcomes. We arguethat diverse theoretical views on user-centeredness, which we systematize in 5 types,are tied to different normative assumptions about what user-centeredness is for, withimplications for technology practice and STS theory. In interaction between literaturereview and instrumental TID case studies (in water, health, nutrition, and recycling),we examine how these differences lead to differential outcomes in terms of inclusion(e.g., exclusion problem-solving, distribution of benefits, social learning). In turn, weanalyze how bringing the inclusiveness/exclusion dimension may help to reveal userliterature blind spots that need to be addressed, and how unveiling user theory maycontribute to deepen our understanding of inclusion in technology making.
Fil: Bortz, Gabriela Mijal. Universidad Nacional de Quilmes. Departamento de Ciencias Sociales. Instituto de Estudios Sociales de la Ciencia y la Tecnología; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina
Fil: Thomas, Hernan Eduardo. Universidad Nacional de Quilmes. Departamento de Ciencias Sociales. Instituto de Estudios Sociales de la Ciencia y la Tecnología; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina
Materia
User Theory
Technologies for Inclusive Development
Inclusive Innovation
Participation in Science and Technology
Nivel de accesibilidad
acceso abierto
Condiciones de uso
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
Repositorio
CONICET Digital (CONICET)
Institución
Consejo Nacional de Investigaciones Científicas y Técnicas
OAI Identificador
oai:ri.conicet.gov.ar:11336/239400
Acceder
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network_name_str CONICET Digital (CONICET)
spelling User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical changeBortz, Gabriela MijalThomas, Hernan EduardoUser TheoryTechnologies for Inclusive DevelopmentInclusive InnovationParticipation in Science and Technologyhttps://purl.org/becyt/ford/5.9https://purl.org/becyt/ford/5Innovation Studies (IS) and Science, Technology and Society studies (STS) exploredthe role of users in socio-technological change: from their role as consumers,adopters or experimenters to maximize profit, to exploring the mutual shaping ofusers and technologies and the power relations embedded into the process of use.By the turn of the century, amidst broader claims to democratize Science andTechnology, scholars and practitioners explored the ways technologies maycontribute to overcome social, material, and political restrictions in structuralinequality scenarios. While discursively praising user inclusion as a ‘good practice’,‘technologies for inclusive development’ (TID) ranged from processes of distributeddecision-making and empowerment to paternalistic schemes and unwanted effectsthat reinforce exclusion patterns. This paper aims to revisit user theories through thelens of inclusion/exclusion to explore user engagement in TID initiatives tounderstand the relation between user involvement and ‘inclusive’ outcomes. We arguethat diverse theoretical views on user-centeredness, which we systematize in 5 types,are tied to different normative assumptions about what user-centeredness is for, withimplications for technology practice and STS theory. In interaction between literaturereview and instrumental TID case studies (in water, health, nutrition, and recycling),we examine how these differences lead to differential outcomes in terms of inclusion(e.g., exclusion problem-solving, distribution of benefits, social learning). In turn, weanalyze how bringing the inclusiveness/exclusion dimension may help to reveal userliterature blind spots that need to be addressed, and how unveiling user theory maycontribute to deepen our understanding of inclusion in technology making.Fil: Bortz, Gabriela Mijal. Universidad Nacional de Quilmes. Departamento de Ciencias Sociales. Instituto de Estudios Sociales de la Ciencia y la Tecnología; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; ArgentinaFil: Thomas, Hernan Eduardo. Universidad Nacional de Quilmes. Departamento de Ciencias Sociales. Instituto de Estudios Sociales de la Ciencia y la Tecnología; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; ArgentinaUniversidade Federal do Paraná2022-09info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfapplication/pdfapplication/pdfhttp://hdl.handle.net/11336/239400Bortz, Gabriela Mijal; Thomas, Hernan Eduardo; User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change; Universidade Federal do Paraná; Novation; 3; 9-2022; 1-362562-7147CONICET DigitalCONICETenginfo:eu-repo/semantics/altIdentifier/url/https://revistas.ufpr.br/novation/article/view/91144info:eu-repo/semantics/altIdentifier/doi/10.5380/nocsi.v0i3.91144info:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-sa/2.5/ar/reponame:CONICET Digital (CONICET)instname:Consejo Nacional de Investigaciones Científicas y Técnicas2025-11-26T08:47:55Zoai:ri.conicet.gov.ar:11336/239400instacron:CONICETInstitucionalhttp://ri.conicet.gov.ar/Organismo científico-tecnológicoNo correspondehttp://ri.conicet.gov.ar/oai/requestdasensio@conicet.gov.ar; lcarlino@conicet.gov.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:34982025-11-26 08:47:55.863CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicasfalse
dc.title.none.fl_str_mv User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change
title User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change
spellingShingle User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change
Bortz, Gabriela Mijal
User Theory
Technologies for Inclusive Development
Inclusive Innovation
Participation in Science and Technology
title_short User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change
title_full User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change
title_fullStr User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change
title_full_unstemmed User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change
title_sort User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change
dc.creator.none.fl_str_mv Bortz, Gabriela Mijal
Thomas, Hernan Eduardo
author Bortz, Gabriela Mijal
author_facet Bortz, Gabriela Mijal
Thomas, Hernan Eduardo
author_role author
author2 Thomas, Hernan Eduardo
author2_role author
dc.subject.none.fl_str_mv User Theory
Technologies for Inclusive Development
Inclusive Innovation
Participation in Science and Technology
topic User Theory
Technologies for Inclusive Development
Inclusive Innovation
Participation in Science and Technology
purl_subject.fl_str_mv https://purl.org/becyt/ford/5.9
https://purl.org/becyt/ford/5
dc.description.none.fl_txt_mv Innovation Studies (IS) and Science, Technology and Society studies (STS) exploredthe role of users in socio-technological change: from their role as consumers,adopters or experimenters to maximize profit, to exploring the mutual shaping ofusers and technologies and the power relations embedded into the process of use.By the turn of the century, amidst broader claims to democratize Science andTechnology, scholars and practitioners explored the ways technologies maycontribute to overcome social, material, and political restrictions in structuralinequality scenarios. While discursively praising user inclusion as a ‘good practice’,‘technologies for inclusive development’ (TID) ranged from processes of distributeddecision-making and empowerment to paternalistic schemes and unwanted effectsthat reinforce exclusion patterns. This paper aims to revisit user theories through thelens of inclusion/exclusion to explore user engagement in TID initiatives tounderstand the relation between user involvement and ‘inclusive’ outcomes. We arguethat diverse theoretical views on user-centeredness, which we systematize in 5 types,are tied to different normative assumptions about what user-centeredness is for, withimplications for technology practice and STS theory. In interaction between literaturereview and instrumental TID case studies (in water, health, nutrition, and recycling),we examine how these differences lead to differential outcomes in terms of inclusion(e.g., exclusion problem-solving, distribution of benefits, social learning). In turn, weanalyze how bringing the inclusiveness/exclusion dimension may help to reveal userliterature blind spots that need to be addressed, and how unveiling user theory maycontribute to deepen our understanding of inclusion in technology making.
Fil: Bortz, Gabriela Mijal. Universidad Nacional de Quilmes. Departamento de Ciencias Sociales. Instituto de Estudios Sociales de la Ciencia y la Tecnología; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina
Fil: Thomas, Hernan Eduardo. Universidad Nacional de Quilmes. Departamento de Ciencias Sociales. Instituto de Estudios Sociales de la Ciencia y la Tecnología; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina
description Innovation Studies (IS) and Science, Technology and Society studies (STS) exploredthe role of users in socio-technological change: from their role as consumers,adopters or experimenters to maximize profit, to exploring the mutual shaping ofusers and technologies and the power relations embedded into the process of use.By the turn of the century, amidst broader claims to democratize Science andTechnology, scholars and practitioners explored the ways technologies maycontribute to overcome social, material, and political restrictions in structuralinequality scenarios. While discursively praising user inclusion as a ‘good practice’,‘technologies for inclusive development’ (TID) ranged from processes of distributeddecision-making and empowerment to paternalistic schemes and unwanted effectsthat reinforce exclusion patterns. This paper aims to revisit user theories through thelens of inclusion/exclusion to explore user engagement in TID initiatives tounderstand the relation between user involvement and ‘inclusive’ outcomes. We arguethat diverse theoretical views on user-centeredness, which we systematize in 5 types,are tied to different normative assumptions about what user-centeredness is for, withimplications for technology practice and STS theory. In interaction between literaturereview and instrumental TID case studies (in water, health, nutrition, and recycling),we examine how these differences lead to differential outcomes in terms of inclusion(e.g., exclusion problem-solving, distribution of benefits, social learning). In turn, weanalyze how bringing the inclusiveness/exclusion dimension may help to reveal userliterature blind spots that need to be addressed, and how unveiling user theory maycontribute to deepen our understanding of inclusion in technology making.
publishDate 2022
dc.date.none.fl_str_mv 2022-09
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
http://purl.org/coar/resource_type/c_6501
info:ar-repo/semantics/articulo
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11336/239400
Bortz, Gabriela Mijal; Thomas, Hernan Eduardo; User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change; Universidade Federal do Paraná; Novation; 3; 9-2022; 1-36
2562-7147
CONICET Digital
CONICET
url http://hdl.handle.net/11336/239400
identifier_str_mv Bortz, Gabriela Mijal; Thomas, Hernan Eduardo; User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change; Universidade Federal do Paraná; Novation; 3; 9-2022; 1-36
2562-7147
CONICET Digital
CONICET
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv info:eu-repo/semantics/altIdentifier/url/https://revistas.ufpr.br/novation/article/view/91144
info:eu-repo/semantics/altIdentifier/doi/10.5380/nocsi.v0i3.91144
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
eu_rights_str_mv openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
dc.format.none.fl_str_mv application/pdf
application/pdf
application/pdf
dc.publisher.none.fl_str_mv Universidade Federal do Paraná
publisher.none.fl_str_mv Universidade Federal do Paraná
dc.source.none.fl_str_mv reponame:CONICET Digital (CONICET)
instname:Consejo Nacional de Investigaciones Científicas y Técnicas
reponame_str CONICET Digital (CONICET)
collection CONICET Digital (CONICET)
instname_str Consejo Nacional de Investigaciones Científicas y Técnicas
repository.name.fl_str_mv CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicas
repository.mail.fl_str_mv dasensio@conicet.gov.ar; lcarlino@conicet.gov.ar
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score 13.011256

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