Changes in product design and development processes: design thinking, service design and user experience

Autores
Del Giorgio Solfa, Federico; Alvarado Wall, Ticiana Agustina; Amendolaggine, Guido
Año de publicación
2021
Idioma
inglés
Tipo de recurso
artículo
Estado
versión publicada
Descripción
This article addresses the new theories and concepts of design management: design thinking, user experience (UX) and service design. They consider people's experiences and focus on the characteristics of each one of them. From industrial design, the scope and relationships between these definitions-now better visible-were analyzed, which always belonged to the design field of the discipline, from which an attempt was made to identify how they influence innovation, design and development of new products. To account for the evolution that the design field has had, the most significant processes are contrasted to visualize the differences that make this change fundamental. Finally, it is concluded on its strategic relevance for the application in public and private organizations. Also taking into account how these theories are methodologically incorporated into the set of activities inherent to industrial design. Keywords: industrial design, design process, user experience, design thinking, service design, human-centered design.
Este artículo aborda las nuevas teorías y conceptos de la gestión del diseño: pensamiento de diseño, experiencia de usuario (UX) y diseño de servicios. Consideran las experiencias de las personas y se centran en las características de cada una de ellas. Desde el diseño industrial, se analizaron los alcances y relaciones entre estas definiciones -ahora más visibles-, que siempre pertenecieron al campo del diseño de la disciplina, desde el cual se intentó identificar cómo influyen en la innovación, diseño y desarrollo de nuevos productos. Para dar cuenta de la evolución que ha tenido el campo del diseño, se contrastan los procesos más significativos para visualizar las diferencias que hacen fundamental este cambio. Finalmente, se concluye sobre su relevancia estratégica para la aplicación en organismos públicos y privados. También teniendo en cuenta cómo estas teorías se incorporan metodológicamente al conjunto de actividades inherentes al diseño industrial.
Facultad de Artes
Materia
Diseño Industrial
Industrial Design
Design Process
User Experience
Design Thinking
Service Design
,Human-Centered Design
Nivel de accesibilidad
acceso abierto
Condiciones de uso
http://creativecommons.org/licenses/by-nc/4.0/
Repositorio
SEDICI (UNLP)
Institución
Universidad Nacional de La Plata
OAI Identificador
oai:sedici.unlp.edu.ar:10915/127811
Acceder
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network_name_str SEDICI (UNLP)
spelling Changes in product design and development processes: design thinking, service design and user experienceCambios en los procesos de diseño y desarrollo de productos: design thinking, diseño de servicios y experiencia del usuarioDel Giorgio Solfa, FedericoAlvarado Wall, Ticiana AgustinaAmendolaggine, GuidoDiseño IndustrialIndustrial DesignDesign ProcessUser ExperienceDesign ThinkingService Design,Human-Centered DesignThis article addresses the new theories and concepts of design management: design thinking, user experience (UX) and service design. They consider people's experiences and focus on the characteristics of each one of them. From industrial design, the scope and relationships between these definitions-now better visible-were analyzed, which always belonged to the design field of the discipline, from which an attempt was made to identify how they influence innovation, design and development of new products. To account for the evolution that the design field has had, the most significant processes are contrasted to visualize the differences that make this change fundamental. Finally, it is concluded on its strategic relevance for the application in public and private organizations. Also taking into account how these theories are methodologically incorporated into the set of activities inherent to industrial design. Keywords: industrial design, design process, user experience, design thinking, service design, human-centered design.Este artículo aborda las nuevas teorías y conceptos de la gestión del diseño: pensamiento de diseño, experiencia de usuario (UX) y diseño de servicios. Consideran las experiencias de las personas y se centran en las características de cada una de ellas. Desde el diseño industrial, se analizaron los alcances y relaciones entre estas definiciones -ahora más visibles-, que siempre pertenecieron al campo del diseño de la disciplina, desde el cual se intentó identificar cómo influyen en la innovación, diseño y desarrollo de nuevos productos. Para dar cuenta de la evolución que ha tenido el campo del diseño, se contrastan los procesos más significativos para visualizar las diferencias que hacen fundamental este cambio. Finalmente, se concluye sobre su relevancia estratégica para la aplicación en organismos públicos y privados. También teniendo en cuenta cómo estas teorías se incorporan metodológicamente al conjunto de actividades inherentes al diseño industrial.Facultad de Artes2021-11-04info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionArticulohttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfhttp://sedici.unlp.edu.ar/handle/10915/127811enginfo:eu-repo/semantics/altIdentifier/url/https://apye.esceg.cu/index.php/apye/article/view/178/133info:eu-repo/semantics/altIdentifier/issn/2664-0856info:eu-repo/semantics/altIdentifier/doi/10.5281/zenodo.5643064info:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by-nc/4.0/Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)reponame:SEDICI (UNLP)instname:Universidad Nacional de La Platainstacron:UNLP2025-09-03T11:02:59Zoai:sedici.unlp.edu.ar:10915/127811Institucionalhttp://sedici.unlp.edu.ar/Universidad públicaNo correspondehttp://sedici.unlp.edu.ar/oai/snrdalira@sedici.unlp.edu.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:13292025-09-03 11:02:59.665SEDICI (UNLP) - Universidad Nacional de La Platafalse
dc.title.none.fl_str_mv Changes in product design and development processes: design thinking, service design and user experience
Cambios en los procesos de diseño y desarrollo de productos: design thinking, diseño de servicios y experiencia del usuario
title Changes in product design and development processes: design thinking, service design and user experience
spellingShingle Changes in product design and development processes: design thinking, service design and user experience
Del Giorgio Solfa, Federico
Diseño Industrial
Industrial Design
Design Process
User Experience
Design Thinking
Service Design
,Human-Centered Design
title_short Changes in product design and development processes: design thinking, service design and user experience
title_full Changes in product design and development processes: design thinking, service design and user experience
title_fullStr Changes in product design and development processes: design thinking, service design and user experience
title_full_unstemmed Changes in product design and development processes: design thinking, service design and user experience
title_sort Changes in product design and development processes: design thinking, service design and user experience
dc.creator.none.fl_str_mv Del Giorgio Solfa, Federico
Alvarado Wall, Ticiana Agustina
Amendolaggine, Guido
author Del Giorgio Solfa, Federico
author_facet Del Giorgio Solfa, Federico
Alvarado Wall, Ticiana Agustina
Amendolaggine, Guido
author_role author
author2 Alvarado Wall, Ticiana Agustina
Amendolaggine, Guido
author2_role author
author
dc.subject.none.fl_str_mv Diseño Industrial
Industrial Design
Design Process
User Experience
Design Thinking
Service Design
,Human-Centered Design
topic Diseño Industrial
Industrial Design
Design Process
User Experience
Design Thinking
Service Design
,Human-Centered Design
dc.description.none.fl_txt_mv This article addresses the new theories and concepts of design management: design thinking, user experience (UX) and service design. They consider people's experiences and focus on the characteristics of each one of them. From industrial design, the scope and relationships between these definitions-now better visible-were analyzed, which always belonged to the design field of the discipline, from which an attempt was made to identify how they influence innovation, design and development of new products. To account for the evolution that the design field has had, the most significant processes are contrasted to visualize the differences that make this change fundamental. Finally, it is concluded on its strategic relevance for the application in public and private organizations. Also taking into account how these theories are methodologically incorporated into the set of activities inherent to industrial design. Keywords: industrial design, design process, user experience, design thinking, service design, human-centered design.
Este artículo aborda las nuevas teorías y conceptos de la gestión del diseño: pensamiento de diseño, experiencia de usuario (UX) y diseño de servicios. Consideran las experiencias de las personas y se centran en las características de cada una de ellas. Desde el diseño industrial, se analizaron los alcances y relaciones entre estas definiciones -ahora más visibles-, que siempre pertenecieron al campo del diseño de la disciplina, desde el cual se intentó identificar cómo influyen en la innovación, diseño y desarrollo de nuevos productos. Para dar cuenta de la evolución que ha tenido el campo del diseño, se contrastan los procesos más significativos para visualizar las diferencias que hacen fundamental este cambio. Finalmente, se concluye sobre su relevancia estratégica para la aplicación en organismos públicos y privados. También teniendo en cuenta cómo estas teorías se incorporan metodológicamente al conjunto de actividades inherentes al diseño industrial.
Facultad de Artes
description This article addresses the new theories and concepts of design management: design thinking, user experience (UX) and service design. They consider people's experiences and focus on the characteristics of each one of them. From industrial design, the scope and relationships between these definitions-now better visible-were analyzed, which always belonged to the design field of the discipline, from which an attempt was made to identify how they influence innovation, design and development of new products. To account for the evolution that the design field has had, the most significant processes are contrasted to visualize the differences that make this change fundamental. Finally, it is concluded on its strategic relevance for the application in public and private organizations. Also taking into account how these theories are methodologically incorporated into the set of activities inherent to industrial design. Keywords: industrial design, design process, user experience, design thinking, service design, human-centered design.
publishDate 2021
dc.date.none.fl_str_mv 2021-11-04
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Articulo
http://purl.org/coar/resource_type/c_6501
info:ar-repo/semantics/articulo
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://sedici.unlp.edu.ar/handle/10915/127811
url http://sedici.unlp.edu.ar/handle/10915/127811
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv info:eu-repo/semantics/altIdentifier/url/https://apye.esceg.cu/index.php/apye/article/view/178/133
info:eu-repo/semantics/altIdentifier/issn/2664-0856
info:eu-repo/semantics/altIdentifier/doi/10.5281/zenodo.5643064
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
http://creativecommons.org/licenses/by-nc/4.0/
Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)
eu_rights_str_mv openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by-nc/4.0/
Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)
dc.format.none.fl_str_mv application/pdf
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instname:Universidad Nacional de La Plata
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reponame_str SEDICI (UNLP)
collection SEDICI (UNLP)
instname_str Universidad Nacional de La Plata
instacron_str UNLP
institution UNLP
repository.name.fl_str_mv SEDICI (UNLP) - Universidad Nacional de La Plata
repository.mail.fl_str_mv alira@sedici.unlp.edu.ar
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