Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context

Autores
Díaz, Francisco Javier; D'Agostino, Sandra; Molinari, Lía Hebe; Osorio, Alejandra; Amadeo, Ana Paola; Vaena, Rubén Abel
Año de publicación
2020
Idioma
inglés
Tipo de recurso
documento de conferencia
Estado
versión publicada
Descripción
The Phone Line 148 (in spanish, Centro de Atencion Integral Telefonica-linea 148, CAIT) of the de Government of Province of Buenos Aires (Argentina) is the telephone communication channel with citizens for consultations about general provincial procedures. During the COVID-19 pandemic, the phone line 148 is one of the first contacts between a person that believes to be infected and the Health Care System. It is the principal place of the registry of suspected cases of infection and close contact cases. In addition, it provides general information about situations related to the pandemic. The use of a virtual learning tool as Moodle, facilitated the formation of a community to establish a uniform discourse before citizens and guarantee immediate communication in the face of new guidelines or emerging situations.
Facultad de Informática
Materia
Informática
Moodle
virtual community
call center
pandemic
Nivel de accesibilidad
acceso abierto
Condiciones de uso
http://creativecommons.org/licenses/by-nc-sa/4.0/
Repositorio
SEDICI (UNLP)
Institución
Universidad Nacional de La Plata
OAI Identificador
oai:sedici.unlp.edu.ar:10915/137542
Acceder
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network_name_str SEDICI (UNLP)
spelling Using virtual learning environment in a call center for effective responses in COVID-19 pandemic contextDíaz, Francisco JavierD'Agostino, SandraMolinari, Lía HebeOsorio, AlejandraAmadeo, Ana PaolaVaena, Rubén AbelInformáticaMoodlevirtual communitycall centerpandemicThe Phone Line 148 (in spanish, Centro de Atencion Integral Telefonica-linea 148, CAIT) of the de Government of Province of Buenos Aires (Argentina) is the telephone communication channel with citizens for consultations about general provincial procedures. During the COVID-19 pandemic, the phone line 148 is one of the first contacts between a person that believes to be infected and the Health Care System. It is the principal place of the registry of suspected cases of infection and close contact cases. In addition, it provides general information about situations related to the pandemic. The use of a virtual learning tool as Moodle, facilitated the formation of a community to establish a uniform discourse before citizens and guarantee immediate communication in the face of new guidelines or emerging situations.Facultad de Informática2020info:eu-repo/semantics/conferenceObjectinfo:eu-repo/semantics/publishedVersionObjeto de conferenciahttp://purl.org/coar/resource_type/c_5794info:ar-repo/semantics/documentoDeConferenciaapplication/pdfhttp://sedici.unlp.edu.ar/handle/10915/137542enginfo:eu-repo/semantics/altIdentifier/doi/10.1109/sccc51225.2020.9281204info:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by-nc-sa/4.0/Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0)reponame:SEDICI (UNLP)instname:Universidad Nacional de La Platainstacron:UNLP2025-11-12T10:56:33Zoai:sedici.unlp.edu.ar:10915/137542Institucionalhttp://sedici.unlp.edu.ar/Universidad públicaNo correspondehttp://sedici.unlp.edu.ar/oai/snrdalira@sedici.unlp.edu.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:13292025-11-12 10:56:34.027SEDICI (UNLP) - Universidad Nacional de La Platafalse
dc.title.none.fl_str_mv Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
title Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
spellingShingle Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
Díaz, Francisco Javier
Informática
Moodle
virtual community
call center
pandemic
title_short Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
title_full Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
title_fullStr Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
title_full_unstemmed Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
title_sort Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
dc.creator.none.fl_str_mv Díaz, Francisco Javier
D'Agostino, Sandra
Molinari, Lía Hebe
Osorio, Alejandra
Amadeo, Ana Paola
Vaena, Rubén Abel
author Díaz, Francisco Javier
author_facet Díaz, Francisco Javier
D'Agostino, Sandra
Molinari, Lía Hebe
Osorio, Alejandra
Amadeo, Ana Paola
Vaena, Rubén Abel
author_role author
author2 D'Agostino, Sandra
Molinari, Lía Hebe
Osorio, Alejandra
Amadeo, Ana Paola
Vaena, Rubén Abel
author2_role author
author
author
author
author
dc.subject.none.fl_str_mv Informática
Moodle
virtual community
call center
pandemic
topic Informática
Moodle
virtual community
call center
pandemic
dc.description.none.fl_txt_mv The Phone Line 148 (in spanish, Centro de Atencion Integral Telefonica-linea 148, CAIT) of the de Government of Province of Buenos Aires (Argentina) is the telephone communication channel with citizens for consultations about general provincial procedures. During the COVID-19 pandemic, the phone line 148 is one of the first contacts between a person that believes to be infected and the Health Care System. It is the principal place of the registry of suspected cases of infection and close contact cases. In addition, it provides general information about situations related to the pandemic. The use of a virtual learning tool as Moodle, facilitated the formation of a community to establish a uniform discourse before citizens and guarantee immediate communication in the face of new guidelines or emerging situations.
Facultad de Informática
description The Phone Line 148 (in spanish, Centro de Atencion Integral Telefonica-linea 148, CAIT) of the de Government of Province of Buenos Aires (Argentina) is the telephone communication channel with citizens for consultations about general provincial procedures. During the COVID-19 pandemic, the phone line 148 is one of the first contacts between a person that believes to be infected and the Health Care System. It is the principal place of the registry of suspected cases of infection and close contact cases. In addition, it provides general information about situations related to the pandemic. The use of a virtual learning tool as Moodle, facilitated the formation of a community to establish a uniform discourse before citizens and guarantee immediate communication in the face of new guidelines or emerging situations.
publishDate 2020
dc.date.none.fl_str_mv 2020
dc.type.none.fl_str_mv info:eu-repo/semantics/conferenceObject
info:eu-repo/semantics/publishedVersion
Objeto de conferencia
http://purl.org/coar/resource_type/c_5794
info:ar-repo/semantics/documentoDeConferencia
format conferenceObject
status_str publishedVersion
dc.identifier.none.fl_str_mv http://sedici.unlp.edu.ar/handle/10915/137542
url http://sedici.unlp.edu.ar/handle/10915/137542
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv info:eu-repo/semantics/altIdentifier/doi/10.1109/sccc51225.2020.9281204
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
http://creativecommons.org/licenses/by-nc-sa/4.0/
Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0)
eu_rights_str_mv openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by-nc-sa/4.0/
Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0)
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:SEDICI (UNLP)
instname:Universidad Nacional de La Plata
instacron:UNLP
reponame_str SEDICI (UNLP)
collection SEDICI (UNLP)
instname_str Universidad Nacional de La Plata
instacron_str UNLP
institution UNLP
repository.name.fl_str_mv SEDICI (UNLP) - Universidad Nacional de La Plata
repository.mail.fl_str_mv alira@sedici.unlp.edu.ar
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