Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in Argentina
- Autores
- Mazzoni, Agustina; Roberti, Javier Eugenio; Guglielmino, Marina; Nadal, Ana María; Mazzaresi, Yanina; Falaschi, Andrea; García, Patricia J.; Espinoza Pajuelo, Laura; Medina Ranilla, Jesús; Leslie, Hannah H.; Portillo, Juan Manuel Gómez; Masier, María Gabriela; Garcia Elorrio, Ezequiel
- Año de publicación
- 2024
- Idioma
- inglés
- Tipo de recurso
- artículo
- Estado
- versión publicada
- Descripción
- Introduction: In Argentina, the implementation of a national strategy to reduce the prevalence of noncommunicable diseases (NCDs) has been hampered by challenges at the provincial level. We aimed to design a new model of care for NCDs at the primary care level by conducting a multimodal system assessment and co-design of potential solutions in the province of Mendoza.Methods: We carried out a mixed-methods study with 7 components: evaluation of patterns of care, patient focus groups, cross-sectional standardized population-based phone survey, an electronic cohort follow-up of patients with type 2 diabetes, in-depth interviews with stakeholders, a knowledge test for health care providers on chronic condition management, and a Delphi consensus to provide recommendations from stakeholders.Results: Focus group and in-depth interviews revealed access to primary health care for NCDs was associated with problems with long waiting times and time-consuming procedures for referral to laboratory tests, hospital care, and provision of medication. Mental health care services were particularly limited. Survey respondents (N=1,190) were predominantly covered through public (41%) or social security sectors (54%); 41% fell in the lowest income group. Contact with the health system was high (5.7 annual visits), but 19.7% reported unmet health care needs. Public sector providers perceived they provided high-quality care despite insufficient material and human resources. Within the social security sector, the main challenge was insufficient staff, particularly affecting mental health care. Health care providers showed a higher percentage of correct answers to depression-related questions, but worse results were seen in hypertension and diabetes care. Actions supported by evidence and expert agreement were identified for implementation to guide future system changes.Conclusion: Our research highlights the potential for Argentina's primary care system to initiate transformative, system-level changes aimed at improving health outcomes. We propose an innovative methodological assessment and co-design for improving primary care.
Fil: Mazzoni, Agustina. Instituto de Efectividad Clínica y Sanitaria; Argentina
Fil: Roberti, Javier Eugenio. Consejo Nacional de Investigaciones Científicas y Técnicas. Oficina de Coordinación Administrativa Parque Centenario. Centro de Investigaciones en Epidemiología y Salud Pública. Instituto de Efectividad Clínica y Sanitaria. Centro de Investigaciones en Epidemiología y Salud Pública; Argentina. Instituto de Efectividad Clínica y Sanitaria; Argentina
Fil: Guglielmino, Marina. Instituto de Efectividad Clínica y Sanitaria; Argentina
Fil: Nadal, Ana María. Ministry Of Health; Argentina. Gobierno de la Provincia de Mendoza. Ministerio de Salud Desarrollo Social y Deportes; Argentina
Fil: Mazzaresi, Yanina. Gobierno de la Provincia de Mendoza. Ministerio de Salud Desarrollo Social y Deportes; Argentina
Fil: Falaschi, Andrea. Gobierno de la Provincia de Mendoza. Ministerio de Salud Desarrollo Social y Deportes; Argentina
Fil: García, Patricia J.. Universidad Peruana Cayetano Heredia;
Fil: Espinoza Pajuelo, Laura. Universidad Peruana Cayetano Heredia;
Fil: Medina Ranilla, Jesús. Universidad Peruana Cayetano Heredia;
Fil: Leslie, Hannah H.. University of California; Estados Unidos
Fil: Portillo, Juan Manuel Gómez. Obra Social de Empleados Públicos de Mendoza; Argentina
Fil: Masier, María Gabriela. Obra Social de Empleados Públicos de Mendoza; Argentina
Fil: Garcia Elorrio, Ezequiel. Instituto de Efectividad Clínica y Sanitaria; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina - Materia
-
SERVICE REDESIGN
PRIMARY CARE
MENDOZA
COCREATION - Nivel de accesibilidad
- acceso abierto
- Condiciones de uso
- https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
- Repositorio
- Institución
- Consejo Nacional de Investigaciones Científicas y Técnicas
- OAI Identificador
- oai:ri.conicet.gov.ar:11336/265317
Ver los metadatos del registro completo
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Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in ArgentinaMazzoni, AgustinaRoberti, Javier EugenioGuglielmino, MarinaNadal, Ana MaríaMazzaresi, YaninaFalaschi, AndreaGarcía, Patricia J.Espinoza Pajuelo, LauraMedina Ranilla, JesúsLeslie, Hannah H.Portillo, Juan Manuel GómezMasier, María GabrielaGarcia Elorrio, EzequielSERVICE REDESIGNPRIMARY CAREMENDOZACOCREATIONhttps://purl.org/becyt/ford/3.3https://purl.org/becyt/ford/3Introduction: In Argentina, the implementation of a national strategy to reduce the prevalence of noncommunicable diseases (NCDs) has been hampered by challenges at the provincial level. We aimed to design a new model of care for NCDs at the primary care level by conducting a multimodal system assessment and co-design of potential solutions in the province of Mendoza.Methods: We carried out a mixed-methods study with 7 components: evaluation of patterns of care, patient focus groups, cross-sectional standardized population-based phone survey, an electronic cohort follow-up of patients with type 2 diabetes, in-depth interviews with stakeholders, a knowledge test for health care providers on chronic condition management, and a Delphi consensus to provide recommendations from stakeholders.Results: Focus group and in-depth interviews revealed access to primary health care for NCDs was associated with problems with long waiting times and time-consuming procedures for referral to laboratory tests, hospital care, and provision of medication. Mental health care services were particularly limited. Survey respondents (N=1,190) were predominantly covered through public (41%) or social security sectors (54%); 41% fell in the lowest income group. Contact with the health system was high (5.7 annual visits), but 19.7% reported unmet health care needs. Public sector providers perceived they provided high-quality care despite insufficient material and human resources. Within the social security sector, the main challenge was insufficient staff, particularly affecting mental health care. Health care providers showed a higher percentage of correct answers to depression-related questions, but worse results were seen in hypertension and diabetes care. Actions supported by evidence and expert agreement were identified for implementation to guide future system changes.Conclusion: Our research highlights the potential for Argentina's primary care system to initiate transformative, system-level changes aimed at improving health outcomes. We propose an innovative methodological assessment and co-design for improving primary care.Fil: Mazzoni, Agustina. Instituto de Efectividad Clínica y Sanitaria; ArgentinaFil: Roberti, Javier Eugenio. Consejo Nacional de Investigaciones Científicas y Técnicas. Oficina de Coordinación Administrativa Parque Centenario. Centro de Investigaciones en Epidemiología y Salud Pública. Instituto de Efectividad Clínica y Sanitaria. Centro de Investigaciones en Epidemiología y Salud Pública; Argentina. Instituto de Efectividad Clínica y Sanitaria; ArgentinaFil: Guglielmino, Marina. Instituto de Efectividad Clínica y Sanitaria; ArgentinaFil: Nadal, Ana María. Ministry Of Health; Argentina. Gobierno de la Provincia de Mendoza. Ministerio de Salud Desarrollo Social y Deportes; ArgentinaFil: Mazzaresi, Yanina. Gobierno de la Provincia de Mendoza. Ministerio de Salud Desarrollo Social y Deportes; ArgentinaFil: Falaschi, Andrea. Gobierno de la Provincia de Mendoza. Ministerio de Salud Desarrollo Social y Deportes; ArgentinaFil: García, Patricia J.. Universidad Peruana Cayetano Heredia;Fil: Espinoza Pajuelo, Laura. Universidad Peruana Cayetano Heredia;Fil: Medina Ranilla, Jesús. Universidad Peruana Cayetano Heredia;Fil: Leslie, Hannah H.. University of California; Estados UnidosFil: Portillo, Juan Manuel Gómez. Obra Social de Empleados Públicos de Mendoza; ArgentinaFil: Masier, María Gabriela. Obra Social de Empleados Públicos de Mendoza; ArgentinaFil: Garcia Elorrio, Ezequiel. Instituto de Efectividad Clínica y Sanitaria; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; ArgentinaHighWire2024-12info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfapplication/pdfhttp://hdl.handle.net/11336/265317Mazzoni, Agustina; Roberti, Javier Eugenio; Guglielmino, Marina; Nadal, Ana María; Mazzaresi, Yanina; et al.; Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in Argentina; HighWire; Global Health: Science and Practice; 12; 6; 12-2024; 1-112169-575XCONICET DigitalCONICETenginfo:eu-repo/semantics/altIdentifier/url/http://www.ghspjournal.org/lookup/doi/10.9745/GHSP-D-24-00208info:eu-repo/semantics/altIdentifier/doi/10.9745/GHSP-D-24-00208info:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-sa/2.5/ar/reponame:CONICET Digital (CONICET)instname:Consejo Nacional de Investigaciones Científicas y Técnicas2025-09-29T09:55:10Zoai:ri.conicet.gov.ar:11336/265317instacron:CONICETInstitucionalhttp://ri.conicet.gov.ar/Organismo científico-tecnológicoNo correspondehttp://ri.conicet.gov.ar/oai/requestdasensio@conicet.gov.ar; lcarlino@conicet.gov.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:34982025-09-29 09:55:10.548CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicasfalse |
dc.title.none.fl_str_mv |
Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in Argentina |
title |
Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in Argentina |
spellingShingle |
Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in Argentina Mazzoni, Agustina SERVICE REDESIGN PRIMARY CARE MENDOZA COCREATION |
title_short |
Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in Argentina |
title_full |
Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in Argentina |
title_fullStr |
Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in Argentina |
title_full_unstemmed |
Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in Argentina |
title_sort |
Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in Argentina |
dc.creator.none.fl_str_mv |
Mazzoni, Agustina Roberti, Javier Eugenio Guglielmino, Marina Nadal, Ana María Mazzaresi, Yanina Falaschi, Andrea García, Patricia J. Espinoza Pajuelo, Laura Medina Ranilla, Jesús Leslie, Hannah H. Portillo, Juan Manuel Gómez Masier, María Gabriela Garcia Elorrio, Ezequiel |
author |
Mazzoni, Agustina |
author_facet |
Mazzoni, Agustina Roberti, Javier Eugenio Guglielmino, Marina Nadal, Ana María Mazzaresi, Yanina Falaschi, Andrea García, Patricia J. Espinoza Pajuelo, Laura Medina Ranilla, Jesús Leslie, Hannah H. Portillo, Juan Manuel Gómez Masier, María Gabriela Garcia Elorrio, Ezequiel |
author_role |
author |
author2 |
Roberti, Javier Eugenio Guglielmino, Marina Nadal, Ana María Mazzaresi, Yanina Falaschi, Andrea García, Patricia J. Espinoza Pajuelo, Laura Medina Ranilla, Jesús Leslie, Hannah H. Portillo, Juan Manuel Gómez Masier, María Gabriela Garcia Elorrio, Ezequiel |
author2_role |
author author author author author author author author author author author author |
dc.subject.none.fl_str_mv |
SERVICE REDESIGN PRIMARY CARE MENDOZA COCREATION |
topic |
SERVICE REDESIGN PRIMARY CARE MENDOZA COCREATION |
purl_subject.fl_str_mv |
https://purl.org/becyt/ford/3.3 https://purl.org/becyt/ford/3 |
dc.description.none.fl_txt_mv |
Introduction: In Argentina, the implementation of a national strategy to reduce the prevalence of noncommunicable diseases (NCDs) has been hampered by challenges at the provincial level. We aimed to design a new model of care for NCDs at the primary care level by conducting a multimodal system assessment and co-design of potential solutions in the province of Mendoza.Methods: We carried out a mixed-methods study with 7 components: evaluation of patterns of care, patient focus groups, cross-sectional standardized population-based phone survey, an electronic cohort follow-up of patients with type 2 diabetes, in-depth interviews with stakeholders, a knowledge test for health care providers on chronic condition management, and a Delphi consensus to provide recommendations from stakeholders.Results: Focus group and in-depth interviews revealed access to primary health care for NCDs was associated with problems with long waiting times and time-consuming procedures for referral to laboratory tests, hospital care, and provision of medication. Mental health care services were particularly limited. Survey respondents (N=1,190) were predominantly covered through public (41%) or social security sectors (54%); 41% fell in the lowest income group. Contact with the health system was high (5.7 annual visits), but 19.7% reported unmet health care needs. Public sector providers perceived they provided high-quality care despite insufficient material and human resources. Within the social security sector, the main challenge was insufficient staff, particularly affecting mental health care. Health care providers showed a higher percentage of correct answers to depression-related questions, but worse results were seen in hypertension and diabetes care. Actions supported by evidence and expert agreement were identified for implementation to guide future system changes.Conclusion: Our research highlights the potential for Argentina's primary care system to initiate transformative, system-level changes aimed at improving health outcomes. We propose an innovative methodological assessment and co-design for improving primary care. Fil: Mazzoni, Agustina. Instituto de Efectividad Clínica y Sanitaria; Argentina Fil: Roberti, Javier Eugenio. Consejo Nacional de Investigaciones Científicas y Técnicas. Oficina de Coordinación Administrativa Parque Centenario. Centro de Investigaciones en Epidemiología y Salud Pública. Instituto de Efectividad Clínica y Sanitaria. Centro de Investigaciones en Epidemiología y Salud Pública; Argentina. Instituto de Efectividad Clínica y Sanitaria; Argentina Fil: Guglielmino, Marina. Instituto de Efectividad Clínica y Sanitaria; Argentina Fil: Nadal, Ana María. Ministry Of Health; Argentina. Gobierno de la Provincia de Mendoza. Ministerio de Salud Desarrollo Social y Deportes; Argentina Fil: Mazzaresi, Yanina. Gobierno de la Provincia de Mendoza. Ministerio de Salud Desarrollo Social y Deportes; Argentina Fil: Falaschi, Andrea. Gobierno de la Provincia de Mendoza. Ministerio de Salud Desarrollo Social y Deportes; Argentina Fil: García, Patricia J.. Universidad Peruana Cayetano Heredia; Fil: Espinoza Pajuelo, Laura. Universidad Peruana Cayetano Heredia; Fil: Medina Ranilla, Jesús. Universidad Peruana Cayetano Heredia; Fil: Leslie, Hannah H.. University of California; Estados Unidos Fil: Portillo, Juan Manuel Gómez. Obra Social de Empleados Públicos de Mendoza; Argentina Fil: Masier, María Gabriela. Obra Social de Empleados Públicos de Mendoza; Argentina Fil: Garcia Elorrio, Ezequiel. Instituto de Efectividad Clínica y Sanitaria; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina |
description |
Introduction: In Argentina, the implementation of a national strategy to reduce the prevalence of noncommunicable diseases (NCDs) has been hampered by challenges at the provincial level. We aimed to design a new model of care for NCDs at the primary care level by conducting a multimodal system assessment and co-design of potential solutions in the province of Mendoza.Methods: We carried out a mixed-methods study with 7 components: evaluation of patterns of care, patient focus groups, cross-sectional standardized population-based phone survey, an electronic cohort follow-up of patients with type 2 diabetes, in-depth interviews with stakeholders, a knowledge test for health care providers on chronic condition management, and a Delphi consensus to provide recommendations from stakeholders.Results: Focus group and in-depth interviews revealed access to primary health care for NCDs was associated with problems with long waiting times and time-consuming procedures for referral to laboratory tests, hospital care, and provision of medication. Mental health care services were particularly limited. Survey respondents (N=1,190) were predominantly covered through public (41%) or social security sectors (54%); 41% fell in the lowest income group. Contact with the health system was high (5.7 annual visits), but 19.7% reported unmet health care needs. Public sector providers perceived they provided high-quality care despite insufficient material and human resources. Within the social security sector, the main challenge was insufficient staff, particularly affecting mental health care. Health care providers showed a higher percentage of correct answers to depression-related questions, but worse results were seen in hypertension and diabetes care. Actions supported by evidence and expert agreement were identified for implementation to guide future system changes.Conclusion: Our research highlights the potential for Argentina's primary care system to initiate transformative, system-level changes aimed at improving health outcomes. We propose an innovative methodological assessment and co-design for improving primary care. |
publishDate |
2024 |
dc.date.none.fl_str_mv |
2024-12 |
dc.type.none.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion http://purl.org/coar/resource_type/c_6501 info:ar-repo/semantics/articulo |
format |
article |
status_str |
publishedVersion |
dc.identifier.none.fl_str_mv |
http://hdl.handle.net/11336/265317 Mazzoni, Agustina; Roberti, Javier Eugenio; Guglielmino, Marina; Nadal, Ana María; Mazzaresi, Yanina; et al.; Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in Argentina; HighWire; Global Health: Science and Practice; 12; 6; 12-2024; 1-11 2169-575X CONICET Digital CONICET |
url |
http://hdl.handle.net/11336/265317 |
identifier_str_mv |
Mazzoni, Agustina; Roberti, Javier Eugenio; Guglielmino, Marina; Nadal, Ana María; Mazzaresi, Yanina; et al.; Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in Argentina; HighWire; Global Health: Science and Practice; 12; 6; 12-2024; 1-11 2169-575X CONICET Digital CONICET |
dc.language.none.fl_str_mv |
eng |
language |
eng |
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info:eu-repo/semantics/openAccess https://creativecommons.org/licenses/by-nc-sa/2.5/ar/ |
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openAccess |
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https://creativecommons.org/licenses/by-nc-sa/2.5/ar/ |
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application/pdf application/pdf |
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HighWire |
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HighWire |
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dasensio@conicet.gov.ar; lcarlino@conicet.gov.ar |
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