Considerations on Visitor Satisfaction as Part of an Integral Evaluation Methodology

Autores
Bazán, Liliana Natalia; Ajmat, Raul Fernando
Año de publicación
2021
Idioma
inglés
Tipo de recurso
artículo
Estado
versión publicada
Descripción
This research article presents the application of a model of museum visitors' satis-faction which was developed through visitor studies in four museums in Argentina. The model aimed to identify what influence the visitors' own characteristics, as well as their perception of the experience the museum offers them, had on their overall satisfaction. Data was collected in two stages: one before the visit and another one immediately after. This process permitted the identification of certain common pat-terns to all the case studies in relation to visitors' satisfaction, a necessary condition to better understand their needs and behavior, in order to generate memorable experiences.
Fil: Bazán, Liliana Natalia. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Tucumán. Instituto de Investigación en Luz, Ambiente y Visión. Universidad Nacional de Tucumán. Facultad de Ciencias Exactas y Tecnología. Instituto de Investigación en Luz, Ambiente y Visión; Argentina
Fil: Ajmat, Raul Fernando. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Tucumán. Instituto de Investigación en Luz, Ambiente y Visión. Universidad Nacional de Tucumán. Facultad de Ciencias Exactas y Tecnología. Instituto de Investigación en Luz, Ambiente y Visión; Argentina
Materia
Visitor satisfaction
Visitor studies
Museums
Argentina
Nivel de accesibilidad
acceso abierto
Condiciones de uso
https://creativecommons.org/licenses/by-nc/2.5/ar/
Repositorio
CONICET Digital (CONICET)
Institución
Consejo Nacional de Investigaciones Científicas y Técnicas
OAI Identificador
oai:ri.conicet.gov.ar:11336/173935
Acceder
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network_name_str CONICET Digital (CONICET)
spelling Considerations on Visitor Satisfaction as Part of an Integral Evaluation MethodologyLa consideración de la satisfacción del visitante como parte de una metodología integral de evaluaciónBazán, Liliana NataliaAjmat, Raul FernandoVisitor satisfactionVisitor studiesMuseumsArgentinahttps://purl.org/becyt/ford/6.4https://purl.org/becyt/ford/6https://purl.org/becyt/ford/6.5https://purl.org/becyt/ford/6This research article presents the application of a model of museum visitors' satis-faction which was developed through visitor studies in four museums in Argentina. The model aimed to identify what influence the visitors' own characteristics, as well as their perception of the experience the museum offers them, had on their overall satisfaction. Data was collected in two stages: one before the visit and another one immediately after. This process permitted the identification of certain common pat-terns to all the case studies in relation to visitors' satisfaction, a necessary condition to better understand their needs and behavior, in order to generate memorable experiences.Fil: Bazán, Liliana Natalia. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Tucumán. Instituto de Investigación en Luz, Ambiente y Visión. Universidad Nacional de Tucumán. Facultad de Ciencias Exactas y Tecnología. Instituto de Investigación en Luz, Ambiente y Visión; ArgentinaFil: Ajmat, Raul Fernando. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Tucumán. Instituto de Investigación en Luz, Ambiente y Visión. Universidad Nacional de Tucumán. Facultad de Ciencias Exactas y Tecnología. Instituto de Investigación en Luz, Ambiente y Visión; ArgentinaInstituto Nacional de Antropología e Historia2021-06info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfapplication/pdfapplication/pdfhttp://hdl.handle.net/11336/173935Bazán, Liliana Natalia; Ajmat, Raul Fernando; Considerations on Visitor Satisfaction as Part of an Integral Evaluation Methodology; Instituto Nacional de Antropología e Historia; Intervención; 1; 23; 6-2021; 231-2552448-5934CONICET DigitalCONICETenginfo:eu-repo/semantics/altIdentifier/url/https://revistaintervencion.inah.gob.mx/index.php/intervencion/article/view/6361/7831info:eu-repo/semantics/altIdentifier/doi/10.30763/intervencion.246.v1n23.25.2021info:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc/2.5/ar/reponame:CONICET Digital (CONICET)instname:Consejo Nacional de Investigaciones Científicas y Técnicas2025-09-03T10:04:05Zoai:ri.conicet.gov.ar:11336/173935instacron:CONICETInstitucionalhttp://ri.conicet.gov.ar/Organismo científico-tecnológicoNo correspondehttp://ri.conicet.gov.ar/oai/requestdasensio@conicet.gov.ar; lcarlino@conicet.gov.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:34982025-09-03 10:04:06.159CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicasfalse
dc.title.none.fl_str_mv Considerations on Visitor Satisfaction as Part of an Integral Evaluation Methodology
La consideración de la satisfacción del visitante como parte de una metodología integral de evaluación
title Considerations on Visitor Satisfaction as Part of an Integral Evaluation Methodology
spellingShingle Considerations on Visitor Satisfaction as Part of an Integral Evaluation Methodology
Bazán, Liliana Natalia
Visitor satisfaction
Visitor studies
Museums
Argentina
title_short Considerations on Visitor Satisfaction as Part of an Integral Evaluation Methodology
title_full Considerations on Visitor Satisfaction as Part of an Integral Evaluation Methodology
title_fullStr Considerations on Visitor Satisfaction as Part of an Integral Evaluation Methodology
title_full_unstemmed Considerations on Visitor Satisfaction as Part of an Integral Evaluation Methodology
title_sort Considerations on Visitor Satisfaction as Part of an Integral Evaluation Methodology
dc.creator.none.fl_str_mv Bazán, Liliana Natalia
Ajmat, Raul Fernando
author Bazán, Liliana Natalia
author_facet Bazán, Liliana Natalia
Ajmat, Raul Fernando
author_role author
author2 Ajmat, Raul Fernando
author2_role author
dc.subject.none.fl_str_mv Visitor satisfaction
Visitor studies
Museums
Argentina
topic Visitor satisfaction
Visitor studies
Museums
Argentina
purl_subject.fl_str_mv https://purl.org/becyt/ford/6.4
https://purl.org/becyt/ford/6
https://purl.org/becyt/ford/6.5
https://purl.org/becyt/ford/6
dc.description.none.fl_txt_mv This research article presents the application of a model of museum visitors' satis-faction which was developed through visitor studies in four museums in Argentina. The model aimed to identify what influence the visitors' own characteristics, as well as their perception of the experience the museum offers them, had on their overall satisfaction. Data was collected in two stages: one before the visit and another one immediately after. This process permitted the identification of certain common pat-terns to all the case studies in relation to visitors' satisfaction, a necessary condition to better understand their needs and behavior, in order to generate memorable experiences.
Fil: Bazán, Liliana Natalia. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Tucumán. Instituto de Investigación en Luz, Ambiente y Visión. Universidad Nacional de Tucumán. Facultad de Ciencias Exactas y Tecnología. Instituto de Investigación en Luz, Ambiente y Visión; Argentina
Fil: Ajmat, Raul Fernando. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Tucumán. Instituto de Investigación en Luz, Ambiente y Visión. Universidad Nacional de Tucumán. Facultad de Ciencias Exactas y Tecnología. Instituto de Investigación en Luz, Ambiente y Visión; Argentina
description This research article presents the application of a model of museum visitors' satis-faction which was developed through visitor studies in four museums in Argentina. The model aimed to identify what influence the visitors' own characteristics, as well as their perception of the experience the museum offers them, had on their overall satisfaction. Data was collected in two stages: one before the visit and another one immediately after. This process permitted the identification of certain common pat-terns to all the case studies in relation to visitors' satisfaction, a necessary condition to better understand their needs and behavior, in order to generate memorable experiences.
publishDate 2021
dc.date.none.fl_str_mv 2021-06
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
http://purl.org/coar/resource_type/c_6501
info:ar-repo/semantics/articulo
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11336/173935
Bazán, Liliana Natalia; Ajmat, Raul Fernando; Considerations on Visitor Satisfaction as Part of an Integral Evaluation Methodology; Instituto Nacional de Antropología e Historia; Intervención; 1; 23; 6-2021; 231-255
2448-5934
CONICET Digital
CONICET
url http://hdl.handle.net/11336/173935
identifier_str_mv Bazán, Liliana Natalia; Ajmat, Raul Fernando; Considerations on Visitor Satisfaction as Part of an Integral Evaluation Methodology; Instituto Nacional de Antropología e Historia; Intervención; 1; 23; 6-2021; 231-255
2448-5934
CONICET Digital
CONICET
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv info:eu-repo/semantics/altIdentifier/url/https://revistaintervencion.inah.gob.mx/index.php/intervencion/article/view/6361/7831
info:eu-repo/semantics/altIdentifier/doi/10.30763/intervencion.246.v1n23.25.2021
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
https://creativecommons.org/licenses/by-nc/2.5/ar/
eu_rights_str_mv openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc/2.5/ar/
dc.format.none.fl_str_mv application/pdf
application/pdf
application/pdf
dc.publisher.none.fl_str_mv Instituto Nacional de Antropología e Historia
publisher.none.fl_str_mv Instituto Nacional de Antropología e Historia
dc.source.none.fl_str_mv reponame:CONICET Digital (CONICET)
instname:Consejo Nacional de Investigaciones Científicas y Técnicas
reponame_str CONICET Digital (CONICET)
collection CONICET Digital (CONICET)
instname_str Consejo Nacional de Investigaciones Científicas y Técnicas
repository.name.fl_str_mv CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicas
repository.mail.fl_str_mv dasensio@conicet.gov.ar; lcarlino@conicet.gov.ar
_version_ 1842269837135446016
score 13.13397

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