Call centres employment practices in global value networks: A view from Argentina as a receiving economy

Autores
del Bono, Andrea; Gorjup, María Tatiana; Henry, Maria Laura; Valverde, Mireia
Año de publicación
2013
Idioma
inglés
Tipo de recurso
artículo
Estado
versión publicada
Descripción
The growth of offshored services has brought about an important flux of jobs from developed towards developing countries. In this context, outsourced call centres, with their complex insertion of services across countries and organisations, demonstrate a high potential to create jobs, thus influencing the labour markets of a particular country. However, there are some doubts about the quality, longevity and working conditions that these jobs afford. This article uses the conceptual background of global value chains and global networks in order to analyse the impact of outsourcing and offshoring call centre activities on the employment practices, organisation, management and quality of jobs in the receiving economy of Argentina.
Fil: del Bono, Andrea. Consejo Nacional de Investigaciones Científicas y Técnicas. Oficina de Coordinación Administrativa Saavedra 15. Centro de Estudios e Investigaciones Laborales; Argentina
Fil: Gorjup, María Tatiana. Universitat Rovira i Virgili; España
Fil: Henry, Maria Laura. Consejo Nacional de Investigaciones Científicas y Técnicas. Oficina de Coordinación Administrativa Saavedra 15. Centro de Estudios e Investigaciones Laborales; Argentina
Fil: Valverde, Mireia. Universitat Rovira i Virgili, ; España
Materia
Call Centres
Employment Practices
Global Value Chains
Networks
Offshoring
Nivel de accesibilidad
acceso abierto
Condiciones de uso
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
Repositorio
CONICET Digital (CONICET)
Institución
Consejo Nacional de Investigaciones Científicas y Técnicas
OAI Identificador
oai:ri.conicet.gov.ar:11336/3780
Acceder
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network_name_str CONICET Digital (CONICET)
spelling Call centres employment practices in global value networks: A view from Argentina as a receiving economydel Bono, AndreaGorjup, María TatianaHenry, Maria LauraValverde, MireiaCall CentresEmployment PracticesGlobal Value ChainsNetworksOffshoringhttps://purl.org/becyt/ford/5.4https://purl.org/becyt/ford/5The growth of offshored services has brought about an important flux of jobs from developed towards developing countries. In this context, outsourced call centres, with their complex insertion of services across countries and organisations, demonstrate a high potential to create jobs, thus influencing the labour markets of a particular country. However, there are some doubts about the quality, longevity and working conditions that these jobs afford. This article uses the conceptual background of global value chains and global networks in order to analyse the impact of outsourcing and offshoring call centre activities on the employment practices, organisation, management and quality of jobs in the receiving economy of Argentina.Fil: del Bono, Andrea. Consejo Nacional de Investigaciones Científicas y Técnicas. Oficina de Coordinación Administrativa Saavedra 15. Centro de Estudios e Investigaciones Laborales; ArgentinaFil: Gorjup, María Tatiana. Universitat Rovira i Virgili; EspañaFil: Henry, Maria Laura. Consejo Nacional de Investigaciones Científicas y Técnicas. Oficina de Coordinación Administrativa Saavedra 15. Centro de Estudios e Investigaciones Laborales; ArgentinaFil: Valverde, Mireia. Universitat Rovira i Virgili, ; EspañaSage2013-11info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfapplication/pdfhttp://hdl.handle.net/11336/3780del Bono, Andrea; Gorjup, María Tatiana; Henry, Maria Laura; Valverde, Mireia; Call centres employment practices in global value networks: A view from Argentina as a receiving economy; Sage; Economic and Industrial Democracy; 34; 4; 11-2013; 693-7170143-831Xenginfo:eu-repo/semantics/altIdentifier/doi/info:eu-repo/semantics/altIdentifier/doi/10.1177/0143831X12462488info:eu-repo/semantics/altIdentifier/url/http://eid.sagepub.com/content/34/4.tocinfo:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-sa/2.5/ar/reponame:CONICET Digital (CONICET)instname:Consejo Nacional de Investigaciones Científicas y Técnicas2025-11-05T10:46:17Zoai:ri.conicet.gov.ar:11336/3780instacron:CONICETInstitucionalhttp://ri.conicet.gov.ar/Organismo científico-tecnológicoNo correspondehttp://ri.conicet.gov.ar/oai/requestdasensio@conicet.gov.ar; lcarlino@conicet.gov.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:34982025-11-05 10:46:18.158CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicasfalse
dc.title.none.fl_str_mv Call centres employment practices in global value networks: A view from Argentina as a receiving economy
title Call centres employment practices in global value networks: A view from Argentina as a receiving economy
spellingShingle Call centres employment practices in global value networks: A view from Argentina as a receiving economy
del Bono, Andrea
Call Centres
Employment Practices
Global Value Chains
Networks
Offshoring
title_short Call centres employment practices in global value networks: A view from Argentina as a receiving economy
title_full Call centres employment practices in global value networks: A view from Argentina as a receiving economy
title_fullStr Call centres employment practices in global value networks: A view from Argentina as a receiving economy
title_full_unstemmed Call centres employment practices in global value networks: A view from Argentina as a receiving economy
title_sort Call centres employment practices in global value networks: A view from Argentina as a receiving economy
dc.creator.none.fl_str_mv del Bono, Andrea
Gorjup, María Tatiana
Henry, Maria Laura
Valverde, Mireia
author del Bono, Andrea
author_facet del Bono, Andrea
Gorjup, María Tatiana
Henry, Maria Laura
Valverde, Mireia
author_role author
author2 Gorjup, María Tatiana
Henry, Maria Laura
Valverde, Mireia
author2_role author
author
author
dc.subject.none.fl_str_mv Call Centres
Employment Practices
Global Value Chains
Networks
Offshoring
topic Call Centres
Employment Practices
Global Value Chains
Networks
Offshoring
purl_subject.fl_str_mv https://purl.org/becyt/ford/5.4
https://purl.org/becyt/ford/5
dc.description.none.fl_txt_mv The growth of offshored services has brought about an important flux of jobs from developed towards developing countries. In this context, outsourced call centres, with their complex insertion of services across countries and organisations, demonstrate a high potential to create jobs, thus influencing the labour markets of a particular country. However, there are some doubts about the quality, longevity and working conditions that these jobs afford. This article uses the conceptual background of global value chains and global networks in order to analyse the impact of outsourcing and offshoring call centre activities on the employment practices, organisation, management and quality of jobs in the receiving economy of Argentina.
Fil: del Bono, Andrea. Consejo Nacional de Investigaciones Científicas y Técnicas. Oficina de Coordinación Administrativa Saavedra 15. Centro de Estudios e Investigaciones Laborales; Argentina
Fil: Gorjup, María Tatiana. Universitat Rovira i Virgili; España
Fil: Henry, Maria Laura. Consejo Nacional de Investigaciones Científicas y Técnicas. Oficina de Coordinación Administrativa Saavedra 15. Centro de Estudios e Investigaciones Laborales; Argentina
Fil: Valverde, Mireia. Universitat Rovira i Virgili, ; España
description The growth of offshored services has brought about an important flux of jobs from developed towards developing countries. In this context, outsourced call centres, with their complex insertion of services across countries and organisations, demonstrate a high potential to create jobs, thus influencing the labour markets of a particular country. However, there are some doubts about the quality, longevity and working conditions that these jobs afford. This article uses the conceptual background of global value chains and global networks in order to analyse the impact of outsourcing and offshoring call centre activities on the employment practices, organisation, management and quality of jobs in the receiving economy of Argentina.
publishDate 2013
dc.date.none.fl_str_mv 2013-11
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
http://purl.org/coar/resource_type/c_6501
info:ar-repo/semantics/articulo
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11336/3780
del Bono, Andrea; Gorjup, María Tatiana; Henry, Maria Laura; Valverde, Mireia; Call centres employment practices in global value networks: A view from Argentina as a receiving economy; Sage; Economic and Industrial Democracy; 34; 4; 11-2013; 693-717
0143-831X
url http://hdl.handle.net/11336/3780
identifier_str_mv del Bono, Andrea; Gorjup, María Tatiana; Henry, Maria Laura; Valverde, Mireia; Call centres employment practices in global value networks: A view from Argentina as a receiving economy; Sage; Economic and Industrial Democracy; 34; 4; 11-2013; 693-717
0143-831X
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv info:eu-repo/semantics/altIdentifier/doi/
info:eu-repo/semantics/altIdentifier/doi/10.1177/0143831X12462488
info:eu-repo/semantics/altIdentifier/url/http://eid.sagepub.com/content/34/4.toc
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
eu_rights_str_mv openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Sage
publisher.none.fl_str_mv Sage
dc.source.none.fl_str_mv reponame:CONICET Digital (CONICET)
instname:Consejo Nacional de Investigaciones Científicas y Técnicas
reponame_str CONICET Digital (CONICET)
collection CONICET Digital (CONICET)
instname_str Consejo Nacional de Investigaciones Científicas y Técnicas
repository.name.fl_str_mv CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicas
repository.mail.fl_str_mv dasensio@conicet.gov.ar; lcarlino@conicet.gov.ar
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score 13.087074

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