Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case study

Autores
Marziali, Micaela; Rossit, Daniel Alejandro; Toncovich, Adrián Andrés
Año de publicación
2022
Idioma
inglés
Tipo de recurso
artículo
Estado
versión publicada
Descripción
Supply chain activity control is an essential part of Supply Chain Management (SCM), ensuring compliance with customer requirements. This paper presents a case study into the control of SCM activities. The study analysed two areas involving two different SC links associated with order picking, and outsourced truck freights, respectively. The studied company had problems with these links. An approach based on developing a KPI (Key Performance Indicator) was proposed to address the issues. Consequently, different affected processes were analysed and characterised, considering the relevant data for defining a KPI. Then, strategies and methods were devised for data collection and processing regarding the system’s current state. Finally, tools were designed to facilitate the interpretation of the system’s current state and thus, pave the way for the decision-making process on corrective measures.
Fil: Marziali, Micaela. Universidad Nacional del Sur. Departamento de Ingeniería; Argentina
Fil: Rossit, Daniel Alejandro. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Bahía Blanca. Instituto de Matemática Bahía Blanca. Universidad Nacional del Sur. Departamento de Matemática. Instituto de Matemática Bahía Blanca; Argentina. Universidad Nacional del Sur. Departamento de Ingeniería; Argentina
Fil: Toncovich, Adrián Andrés. Universidad Nacional del Sur. Departamento de Ingeniería; Argentina
Materia
SUPPLY CHAIN MANAGEMENT
KEY PERFORMANCE INDICATORS
CONTROL
LOGISTICS
OPERATIONS MANAGEMENT
Nivel de accesibilidad
acceso embargado
Condiciones de uso
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
Repositorio
CONICET Digital (CONICET)
Institución
Consejo Nacional de Investigaciones Científicas y Técnicas
OAI Identificador
oai:ri.conicet.gov.ar:11336/162213
Acceder
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oai_identifier_str oai:ri.conicet.gov.ar:11336/162213
network_acronym_str CONICETDig
repository_id_str 3498
network_name_str CONICET Digital (CONICET)
spelling Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case studyMarziali, MicaelaRossit, Daniel AlejandroToncovich, Adrián AndrésSUPPLY CHAIN MANAGEMENTKEY PERFORMANCE INDICATORSCONTROLLOGISTICSOPERATIONS MANAGEMENThttps://purl.org/becyt/ford/2.11https://purl.org/becyt/ford/2Supply chain activity control is an essential part of Supply Chain Management (SCM), ensuring compliance with customer requirements. This paper presents a case study into the control of SCM activities. The study analysed two areas involving two different SC links associated with order picking, and outsourced truck freights, respectively. The studied company had problems with these links. An approach based on developing a KPI (Key Performance Indicator) was proposed to address the issues. Consequently, different affected processes were analysed and characterised, considering the relevant data for defining a KPI. Then, strategies and methods were devised for data collection and processing regarding the system’s current state. Finally, tools were designed to facilitate the interpretation of the system’s current state and thus, pave the way for the decision-making process on corrective measures.Fil: Marziali, Micaela. Universidad Nacional del Sur. Departamento de Ingeniería; ArgentinaFil: Rossit, Daniel Alejandro. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Bahía Blanca. Instituto de Matemática Bahía Blanca. Universidad Nacional del Sur. Departamento de Matemática. Instituto de Matemática Bahía Blanca; Argentina. Universidad Nacional del Sur. Departamento de Ingeniería; ArgentinaFil: Toncovich, Adrián Andrés. Universidad Nacional del Sur. Departamento de Ingeniería; ArgentinaBialystok University of Technology Publishing House2022-04-21info:eu-repo/date/embargoEnd/2022-10-21info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfapplication/pdfhttp://hdl.handle.net/11336/162213Marziali, Micaela; Rossit, Daniel Alejandro; Toncovich, Adrián Andrés; Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case study; Bialystok University of Technology Publishing House; Engineering Management in Production and Services; 14; 1; 21-4-2022; 26-372543-65972543-912XCONICET DigitalCONICETenginfo:eu-repo/semantics/altIdentifier/url/http://www.empas.pb.edu.pl/Journal-Issues/Volume-14---2022/AJcq6OHGFUu7Pkk_IhLzuQ/EMPAS-14-1-2022info:eu-repo/semantics/altIdentifier/doi/10.2478/emj-2022-0003info:eu-repo/semantics/embargoedAccesshttps://creativecommons.org/licenses/by-nc-sa/2.5/ar/reponame:CONICET Digital (CONICET)instname:Consejo Nacional de Investigaciones Científicas y Técnicas2025-09-03T10:07:24Zoai:ri.conicet.gov.ar:11336/162213instacron:CONICETInstitucionalhttp://ri.conicet.gov.ar/Organismo científico-tecnológicoNo correspondehttp://ri.conicet.gov.ar/oai/requestdasensio@conicet.gov.ar; lcarlino@conicet.gov.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:34982025-09-03 10:07:24.614CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicasfalse
dc.title.none.fl_str_mv Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case study
title Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case study
spellingShingle Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case study
Marziali, Micaela
SUPPLY CHAIN MANAGEMENT
KEY PERFORMANCE INDICATORS
CONTROL
LOGISTICS
OPERATIONS MANAGEMENT
title_short Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case study
title_full Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case study
title_fullStr Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case study
title_full_unstemmed Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case study
title_sort Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case study
dc.creator.none.fl_str_mv Marziali, Micaela
Rossit, Daniel Alejandro
Toncovich, Adrián Andrés
author Marziali, Micaela
author_facet Marziali, Micaela
Rossit, Daniel Alejandro
Toncovich, Adrián Andrés
author_role author
author2 Rossit, Daniel Alejandro
Toncovich, Adrián Andrés
author2_role author
author
dc.subject.none.fl_str_mv SUPPLY CHAIN MANAGEMENT
KEY PERFORMANCE INDICATORS
CONTROL
LOGISTICS
OPERATIONS MANAGEMENT
topic SUPPLY CHAIN MANAGEMENT
KEY PERFORMANCE INDICATORS
CONTROL
LOGISTICS
OPERATIONS MANAGEMENT
purl_subject.fl_str_mv https://purl.org/becyt/ford/2.11
https://purl.org/becyt/ford/2
dc.description.none.fl_txt_mv Supply chain activity control is an essential part of Supply Chain Management (SCM), ensuring compliance with customer requirements. This paper presents a case study into the control of SCM activities. The study analysed two areas involving two different SC links associated with order picking, and outsourced truck freights, respectively. The studied company had problems with these links. An approach based on developing a KPI (Key Performance Indicator) was proposed to address the issues. Consequently, different affected processes were analysed and characterised, considering the relevant data for defining a KPI. Then, strategies and methods were devised for data collection and processing regarding the system’s current state. Finally, tools were designed to facilitate the interpretation of the system’s current state and thus, pave the way for the decision-making process on corrective measures.
Fil: Marziali, Micaela. Universidad Nacional del Sur. Departamento de Ingeniería; Argentina
Fil: Rossit, Daniel Alejandro. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Bahía Blanca. Instituto de Matemática Bahía Blanca. Universidad Nacional del Sur. Departamento de Matemática. Instituto de Matemática Bahía Blanca; Argentina. Universidad Nacional del Sur. Departamento de Ingeniería; Argentina
Fil: Toncovich, Adrián Andrés. Universidad Nacional del Sur. Departamento de Ingeniería; Argentina
description Supply chain activity control is an essential part of Supply Chain Management (SCM), ensuring compliance with customer requirements. This paper presents a case study into the control of SCM activities. The study analysed two areas involving two different SC links associated with order picking, and outsourced truck freights, respectively. The studied company had problems with these links. An approach based on developing a KPI (Key Performance Indicator) was proposed to address the issues. Consequently, different affected processes were analysed and characterised, considering the relevant data for defining a KPI. Then, strategies and methods were devised for data collection and processing regarding the system’s current state. Finally, tools were designed to facilitate the interpretation of the system’s current state and thus, pave the way for the decision-making process on corrective measures.
publishDate 2022
dc.date.none.fl_str_mv 2022-04-21
info:eu-repo/date/embargoEnd/2022-10-21
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
http://purl.org/coar/resource_type/c_6501
info:ar-repo/semantics/articulo
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11336/162213
Marziali, Micaela; Rossit, Daniel Alejandro; Toncovich, Adrián Andrés; Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case study; Bialystok University of Technology Publishing House; Engineering Management in Production and Services; 14; 1; 21-4-2022; 26-37
2543-6597
2543-912X
CONICET Digital
CONICET
url http://hdl.handle.net/11336/162213
identifier_str_mv Marziali, Micaela; Rossit, Daniel Alejandro; Toncovich, Adrián Andrés; Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case study; Bialystok University of Technology Publishing House; Engineering Management in Production and Services; 14; 1; 21-4-2022; 26-37
2543-6597
2543-912X
CONICET Digital
CONICET
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv info:eu-repo/semantics/altIdentifier/url/http://www.empas.pb.edu.pl/Journal-Issues/Volume-14---2022/AJcq6OHGFUu7Pkk_IhLzuQ/EMPAS-14-1-2022
info:eu-repo/semantics/altIdentifier/doi/10.2478/emj-2022-0003
dc.rights.none.fl_str_mv info:eu-repo/semantics/embargoedAccess
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
eu_rights_str_mv embargoedAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Bialystok University of Technology Publishing House
publisher.none.fl_str_mv Bialystok University of Technology Publishing House
dc.source.none.fl_str_mv reponame:CONICET Digital (CONICET)
instname:Consejo Nacional de Investigaciones Científicas y Técnicas
reponame_str CONICET Digital (CONICET)
collection CONICET Digital (CONICET)
instname_str Consejo Nacional de Investigaciones Científicas y Técnicas
repository.name.fl_str_mv CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicas
repository.mail.fl_str_mv dasensio@conicet.gov.ar; lcarlino@conicet.gov.ar
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score 13.13397

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