When digital government matters for tourism: a stakeholder analysis

Autores
Kalbaska, Nadzeya; Janowski, Tomasz; Estevez, Elsa Clara; Cantoni, Lorenzo
Año de publicación
2017
Idioma
inglés
Tipo de recurso
artículo
Estado
versión publicada
Descripción
Despite the importance of governance processes for destination management and the impact of digital technology on such processes, surprisingly little academic research has explored the use of digital technology to transform public governance in the tourism sector. This conceptual paper fills this gap by conducting a digital government stakeholder analysis for the tourism sector using the digital government evolution model as its theoretical foundation. The analysis identifies six relevant stakeholder groups: governments, businesses, non-profits, citizens, visitors and employees. It examines six types of technology-enabled interactions between government and other stakeholders: government-to-government, government-to-business, government-to-non-profit, government-to-citizen, government-to-visitor and government-to-employee. These interactions are illustrated with real-life examples. The analysis contributes to identifying pressures on tourism authorities and determining how the authorities respond to such pressures, how they innovate their operations and policies with digital technologies, and how these innovations are institutionalized over time. The results contribute to building the theoretical foundations for sector-specific digital government and enable strategic discussion on the use of commercially viable and socially responsible digital innovation to advance the tourism sector.
Fil: Kalbaska, Nadzeya. Università Della Svizzera Italiana; Suiza
Fil: Janowski, Tomasz. Gdansk Technical University of Technology; Polonia. Danube University Krems; Austria
Fil: Estevez, Elsa Clara. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Bahía Blanca. Instituto de Ciencias e Ingeniería de la Computación. Universidad Nacional del Sur. Departamento de Ciencias e Ingeniería de la Computación. Instituto de Ciencias e Ingeniería de la Computación; Argentina
Fil: Cantoni, Lorenzo. Università Della Svizzzera Italiana; Suiza
Materia
Digital Government
E-Tourism
Tourism
Tourism Governance
Nivel de accesibilidad
acceso abierto
Condiciones de uso
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
Repositorio
CONICET Digital (CONICET)
Institución
Consejo Nacional de Investigaciones Científicas y Técnicas
OAI Identificador
oai:ri.conicet.gov.ar:11336/55738
Acceder
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spelling When digital government matters for tourism: a stakeholder analysisKalbaska, NadzeyaJanowski, TomaszEstevez, Elsa ClaraCantoni, LorenzoDigital GovernmentE-TourismTourismTourism Governancehttps://purl.org/becyt/ford/1.2https://purl.org/becyt/ford/1Despite the importance of governance processes for destination management and the impact of digital technology on such processes, surprisingly little academic research has explored the use of digital technology to transform public governance in the tourism sector. This conceptual paper fills this gap by conducting a digital government stakeholder analysis for the tourism sector using the digital government evolution model as its theoretical foundation. The analysis identifies six relevant stakeholder groups: governments, businesses, non-profits, citizens, visitors and employees. It examines six types of technology-enabled interactions between government and other stakeholders: government-to-government, government-to-business, government-to-non-profit, government-to-citizen, government-to-visitor and government-to-employee. These interactions are illustrated with real-life examples. The analysis contributes to identifying pressures on tourism authorities and determining how the authorities respond to such pressures, how they innovate their operations and policies with digital technologies, and how these innovations are institutionalized over time. The results contribute to building the theoretical foundations for sector-specific digital government and enable strategic discussion on the use of commercially viable and socially responsible digital innovation to advance the tourism sector.Fil: Kalbaska, Nadzeya. Università Della Svizzera Italiana; SuizaFil: Janowski, Tomasz. Gdansk Technical University of Technology; Polonia. Danube University Krems; AustriaFil: Estevez, Elsa Clara. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Bahía Blanca. Instituto de Ciencias e Ingeniería de la Computación. Universidad Nacional del Sur. Departamento de Ciencias e Ingeniería de la Computación. Instituto de Ciencias e Ingeniería de la Computación; ArgentinaFil: Cantoni, Lorenzo. Università Della Svizzzera Italiana; SuizaSpringer2017-09info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfapplication/pdfhttp://hdl.handle.net/11336/55738Kalbaska, Nadzeya; Janowski, Tomasz; Estevez, Elsa Clara; Cantoni, Lorenzo; When digital government matters for tourism: a stakeholder analysis; Springer; Information Technology and Tourism; 17; 3; 9-2017; 315-3331098-30581943-4294CONICET DigitalCONICETenginfo:eu-repo/semantics/altIdentifier/url/https://link.springer.com/article/10.1007%2Fs40558-017-0087-2info:eu-repo/semantics/altIdentifier/doi/10.1007/s40558-017-0087-2info:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-sa/2.5/ar/reponame:CONICET Digital (CONICET)instname:Consejo Nacional de Investigaciones Científicas y Técnicas2025-09-03T09:58:30Zoai:ri.conicet.gov.ar:11336/55738instacron:CONICETInstitucionalhttp://ri.conicet.gov.ar/Organismo científico-tecnológicoNo correspondehttp://ri.conicet.gov.ar/oai/requestdasensio@conicet.gov.ar; lcarlino@conicet.gov.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:34982025-09-03 09:58:30.711CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicasfalse
dc.title.none.fl_str_mv When digital government matters for tourism: a stakeholder analysis
title When digital government matters for tourism: a stakeholder analysis
spellingShingle When digital government matters for tourism: a stakeholder analysis
Kalbaska, Nadzeya
Digital Government
E-Tourism
Tourism
Tourism Governance
title_short When digital government matters for tourism: a stakeholder analysis
title_full When digital government matters for tourism: a stakeholder analysis
title_fullStr When digital government matters for tourism: a stakeholder analysis
title_full_unstemmed When digital government matters for tourism: a stakeholder analysis
title_sort When digital government matters for tourism: a stakeholder analysis
dc.creator.none.fl_str_mv Kalbaska, Nadzeya
Janowski, Tomasz
Estevez, Elsa Clara
Cantoni, Lorenzo
author Kalbaska, Nadzeya
author_facet Kalbaska, Nadzeya
Janowski, Tomasz
Estevez, Elsa Clara
Cantoni, Lorenzo
author_role author
author2 Janowski, Tomasz
Estevez, Elsa Clara
Cantoni, Lorenzo
author2_role author
author
author
dc.subject.none.fl_str_mv Digital Government
E-Tourism
Tourism
Tourism Governance
topic Digital Government
E-Tourism
Tourism
Tourism Governance
purl_subject.fl_str_mv https://purl.org/becyt/ford/1.2
https://purl.org/becyt/ford/1
dc.description.none.fl_txt_mv Despite the importance of governance processes for destination management and the impact of digital technology on such processes, surprisingly little academic research has explored the use of digital technology to transform public governance in the tourism sector. This conceptual paper fills this gap by conducting a digital government stakeholder analysis for the tourism sector using the digital government evolution model as its theoretical foundation. The analysis identifies six relevant stakeholder groups: governments, businesses, non-profits, citizens, visitors and employees. It examines six types of technology-enabled interactions between government and other stakeholders: government-to-government, government-to-business, government-to-non-profit, government-to-citizen, government-to-visitor and government-to-employee. These interactions are illustrated with real-life examples. The analysis contributes to identifying pressures on tourism authorities and determining how the authorities respond to such pressures, how they innovate their operations and policies with digital technologies, and how these innovations are institutionalized over time. The results contribute to building the theoretical foundations for sector-specific digital government and enable strategic discussion on the use of commercially viable and socially responsible digital innovation to advance the tourism sector.
Fil: Kalbaska, Nadzeya. Università Della Svizzera Italiana; Suiza
Fil: Janowski, Tomasz. Gdansk Technical University of Technology; Polonia. Danube University Krems; Austria
Fil: Estevez, Elsa Clara. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Bahía Blanca. Instituto de Ciencias e Ingeniería de la Computación. Universidad Nacional del Sur. Departamento de Ciencias e Ingeniería de la Computación. Instituto de Ciencias e Ingeniería de la Computación; Argentina
Fil: Cantoni, Lorenzo. Università Della Svizzzera Italiana; Suiza
description Despite the importance of governance processes for destination management and the impact of digital technology on such processes, surprisingly little academic research has explored the use of digital technology to transform public governance in the tourism sector. This conceptual paper fills this gap by conducting a digital government stakeholder analysis for the tourism sector using the digital government evolution model as its theoretical foundation. The analysis identifies six relevant stakeholder groups: governments, businesses, non-profits, citizens, visitors and employees. It examines six types of technology-enabled interactions between government and other stakeholders: government-to-government, government-to-business, government-to-non-profit, government-to-citizen, government-to-visitor and government-to-employee. These interactions are illustrated with real-life examples. The analysis contributes to identifying pressures on tourism authorities and determining how the authorities respond to such pressures, how they innovate their operations and policies with digital technologies, and how these innovations are institutionalized over time. The results contribute to building the theoretical foundations for sector-specific digital government and enable strategic discussion on the use of commercially viable and socially responsible digital innovation to advance the tourism sector.
publishDate 2017
dc.date.none.fl_str_mv 2017-09
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
http://purl.org/coar/resource_type/c_6501
info:ar-repo/semantics/articulo
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11336/55738
Kalbaska, Nadzeya; Janowski, Tomasz; Estevez, Elsa Clara; Cantoni, Lorenzo; When digital government matters for tourism: a stakeholder analysis; Springer; Information Technology and Tourism; 17; 3; 9-2017; 315-333
1098-3058
1943-4294
CONICET Digital
CONICET
url http://hdl.handle.net/11336/55738
identifier_str_mv Kalbaska, Nadzeya; Janowski, Tomasz; Estevez, Elsa Clara; Cantoni, Lorenzo; When digital government matters for tourism: a stakeholder analysis; Springer; Information Technology and Tourism; 17; 3; 9-2017; 315-333
1098-3058
1943-4294
CONICET Digital
CONICET
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv info:eu-repo/semantics/altIdentifier/url/https://link.springer.com/article/10.1007%2Fs40558-017-0087-2
info:eu-repo/semantics/altIdentifier/doi/10.1007/s40558-017-0087-2
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
eu_rights_str_mv openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Springer
publisher.none.fl_str_mv Springer
dc.source.none.fl_str_mv reponame:CONICET Digital (CONICET)
instname:Consejo Nacional de Investigaciones Científicas y Técnicas
reponame_str CONICET Digital (CONICET)
collection CONICET Digital (CONICET)
instname_str Consejo Nacional de Investigaciones Científicas y Técnicas
repository.name.fl_str_mv CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicas
repository.mail.fl_str_mv dasensio@conicet.gov.ar; lcarlino@conicet.gov.ar
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score 13.13397

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