Usability Improvement Through A/B Testing and Refactoring
- Autores
- Firmenich, Sergio; Garrido, Alejandra; Grigera, Julián; Rivero, José Matías; Rossi, Gustavo Héctor
- Año de publicación
- 2019
- Idioma
- inglés
- Tipo de recurso
- artículo
- Estado
- versión aceptada
- Descripción
- Usability evaluation is an essential task in web application development. There have been several attempts to integrate user-centered design with agile methods, but it is hard to synchronize their practices. User testing is very valuable to learn from feedback of actual use, but it remains expensive to find and solve usability problems. Furthermore, the high cost of usability evaluation forces small/medium-sized companies to trust the first solution applied, without actually testing the success of the solution or considering a possible regression in usability, as could be highlighted by an iterative testing method. In this article we advocate for a usability improvement cycle oriented by user feedback, and compatible with an agile development process. We propose an iterative method supported by a toolkit that allows usability experts to design user tests, run them remotely, analyze results, and assess alternative solutions to usability problems similarly to A/B testing. Each solution is created by applying client-side web refactorings, i.e., changes to the web pages in the client which are meant to improve usability. The main benefit of our approach is that it reduces the overall cost of user testing and particularly, A/B testing, by applying refactorings to create alternative solutions without modifying the application’s server code. By making it affordable for usability experts to apply the method in parallel with the development cycle, we aim to encourage them to incorporate user feedback and try different ideas to discover the best performing solution in terms of the metrics of interest
- Materia
-
Ciencias de la Computación e Información
Usability evaluation
A/B testing
Web refactoring
Agile methods
External quality - Nivel de accesibilidad
- acceso abierto
- Condiciones de uso
- http://creativecommons.org/licenses/by-nc-nd/4.0/
- Repositorio
- Institución
- Comisión de Investigaciones Científicas de la Provincia de Buenos Aires
- OAI Identificador
- oai:digital.cic.gba.gob.ar:11746/10678
Ver los metadatos del registro completo
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Usability Improvement Through A/B Testing and RefactoringFirmenich, SergioGarrido, AlejandraGrigera, JuliánRivero, José MatíasRossi, Gustavo HéctorCiencias de la Computación e InformaciónUsability evaluationA/B testingWeb refactoringAgile methodsExternal qualityUsability evaluation is an essential task in web application development. There have been several attempts to integrate user-centered design with agile methods, but it is hard to synchronize their practices. User testing is very valuable to learn from feedback of actual use, but it remains expensive to find and solve usability problems. Furthermore, the high cost of usability evaluation forces small/medium-sized companies to trust the first solution applied, without actually testing the success of the solution or considering a possible regression in usability, as could be highlighted by an iterative testing method. In this article we advocate for a usability improvement cycle oriented by user feedback, and compatible with an agile development process. We propose an iterative method supported by a toolkit that allows usability experts to design user tests, run them remotely, analyze results, and assess alternative solutions to usability problems similarly to A/B testing. Each solution is created by applying client-side web refactorings, i.e., changes to the web pages in the client which are meant to improve usability. The main benefit of our approach is that it reduces the overall cost of user testing and particularly, A/B testing, by applying refactorings to create alternative solutions without modifying the application’s server code. By making it affordable for usability experts to apply the method in parallel with the development cycle, we aim to encourage them to incorporate user feedback and try different ideas to discover the best performing solution in terms of the metrics of interest2019-03info:eu-repo/semantics/articleinfo:eu-repo/semantics/acceptedVersionhttp://purl.org/coar/resource_type/c_6501info:ar-repo/semantics/articuloapplication/pdfhttps://digital.cic.gba.gob.ar/handle/11746/10678enginfo:eu-repo/semantics/altIdentifier/doi/10.1007/s11219-018-9413-yinfo:eu-repo/semantics/altIdentifier/issn/1573-1367info:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by-nc-nd/4.0/reponame:CIC Digital (CICBA)instname:Comisión de Investigaciones Científicas de la Provincia de Buenos Airesinstacron:CICBA2025-09-04T09:43:22Zoai:digital.cic.gba.gob.ar:11746/10678Institucionalhttp://digital.cic.gba.gob.arOrganismo científico-tecnológicoNo correspondehttp://digital.cic.gba.gob.ar/oai/snrdmarisa.degiusti@sedici.unlp.edu.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:94412025-09-04 09:43:22.416CIC Digital (CICBA) - Comisión de Investigaciones Científicas de la Provincia de Buenos Airesfalse |
dc.title.none.fl_str_mv |
Usability Improvement Through A/B Testing and Refactoring |
title |
Usability Improvement Through A/B Testing and Refactoring |
spellingShingle |
Usability Improvement Through A/B Testing and Refactoring Firmenich, Sergio Ciencias de la Computación e Información Usability evaluation A/B testing Web refactoring Agile methods External quality |
title_short |
Usability Improvement Through A/B Testing and Refactoring |
title_full |
Usability Improvement Through A/B Testing and Refactoring |
title_fullStr |
Usability Improvement Through A/B Testing and Refactoring |
title_full_unstemmed |
Usability Improvement Through A/B Testing and Refactoring |
title_sort |
Usability Improvement Through A/B Testing and Refactoring |
dc.creator.none.fl_str_mv |
Firmenich, Sergio Garrido, Alejandra Grigera, Julián Rivero, José Matías Rossi, Gustavo Héctor |
author |
Firmenich, Sergio |
author_facet |
Firmenich, Sergio Garrido, Alejandra Grigera, Julián Rivero, José Matías Rossi, Gustavo Héctor |
author_role |
author |
author2 |
Garrido, Alejandra Grigera, Julián Rivero, José Matías Rossi, Gustavo Héctor |
author2_role |
author author author author |
dc.subject.none.fl_str_mv |
Ciencias de la Computación e Información Usability evaluation A/B testing Web refactoring Agile methods External quality |
topic |
Ciencias de la Computación e Información Usability evaluation A/B testing Web refactoring Agile methods External quality |
dc.description.none.fl_txt_mv |
Usability evaluation is an essential task in web application development. There have been several attempts to integrate user-centered design with agile methods, but it is hard to synchronize their practices. User testing is very valuable to learn from feedback of actual use, but it remains expensive to find and solve usability problems. Furthermore, the high cost of usability evaluation forces small/medium-sized companies to trust the first solution applied, without actually testing the success of the solution or considering a possible regression in usability, as could be highlighted by an iterative testing method. In this article we advocate for a usability improvement cycle oriented by user feedback, and compatible with an agile development process. We propose an iterative method supported by a toolkit that allows usability experts to design user tests, run them remotely, analyze results, and assess alternative solutions to usability problems similarly to A/B testing. Each solution is created by applying client-side web refactorings, i.e., changes to the web pages in the client which are meant to improve usability. The main benefit of our approach is that it reduces the overall cost of user testing and particularly, A/B testing, by applying refactorings to create alternative solutions without modifying the application’s server code. By making it affordable for usability experts to apply the method in parallel with the development cycle, we aim to encourage them to incorporate user feedback and try different ideas to discover the best performing solution in terms of the metrics of interest |
description |
Usability evaluation is an essential task in web application development. There have been several attempts to integrate user-centered design with agile methods, but it is hard to synchronize their practices. User testing is very valuable to learn from feedback of actual use, but it remains expensive to find and solve usability problems. Furthermore, the high cost of usability evaluation forces small/medium-sized companies to trust the first solution applied, without actually testing the success of the solution or considering a possible regression in usability, as could be highlighted by an iterative testing method. In this article we advocate for a usability improvement cycle oriented by user feedback, and compatible with an agile development process. We propose an iterative method supported by a toolkit that allows usability experts to design user tests, run them remotely, analyze results, and assess alternative solutions to usability problems similarly to A/B testing. Each solution is created by applying client-side web refactorings, i.e., changes to the web pages in the client which are meant to improve usability. The main benefit of our approach is that it reduces the overall cost of user testing and particularly, A/B testing, by applying refactorings to create alternative solutions without modifying the application’s server code. By making it affordable for usability experts to apply the method in parallel with the development cycle, we aim to encourage them to incorporate user feedback and try different ideas to discover the best performing solution in terms of the metrics of interest |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-03 |
dc.type.none.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/acceptedVersion http://purl.org/coar/resource_type/c_6501 info:ar-repo/semantics/articulo |
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article |
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acceptedVersion |
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https://digital.cic.gba.gob.ar/handle/11746/10678 |
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https://digital.cic.gba.gob.ar/handle/11746/10678 |
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eng |
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eng |
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openAccess |
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http://creativecommons.org/licenses/by-nc-nd/4.0/ |
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application/pdf |
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